A/V Shift Leader

Accor Hotels; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector seeks a dedicated AV Technician to ensure the seamless operation of audio-visual and lighting equipment. This role involves maintaining high standards of safety and customer service while managing multiple tasks in a fast-paced environment. Ideal candidates will have a strong technical background, excellent problem-solving skills, and the ability to work under pressure. Join a dynamic team at a luxurious beachfront resort and contribute to creating memorable experiences for guests. This is an exciting opportunity to grow in a vibrant and supportive workplace.

Qualifications

• Experience in operating and maintaining AV equipment.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and attention to detail.

Responsibilities

• Maintain and repair all audio, visual, and lighting equipment.
• Respond promptly to guest requests and safety concerns.
• Complete work orders and maintain documentation.

Skills

Leadership Skills

Problem-Solving Abilities

Customer Service Orientation

Attention to Detail

Ability to Work Under Pressure

Education

Secondary School + Technical College

Diploma in Audio-Visual Technology

Degree in Electrical Engineering

Tools

AV Control Systems

Lighting Controls

Sound Systems

Projectors

Job description

Company Description

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestledamongst lush greeneryonthe idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropicaland relaxingsanctuary, only ashort distance away from the vibrant, buzzing metropolis of Dubai.

Withtouches of Frencheleganceinterlacedthroughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

Job Description

• Ensures all work follows safe work practices and procedures
• Responds immediately to all work requests which concern Health and Safety
• Responds to guest requests promptly in a professional and courteous manner
• Operates, maintains and repairs all audio, visual, lighting and related equipment
• Ensures the optimum performance of all A/V and lighting related equipment by effectively following the preventive maintenance routine
• Evaluates and appropriately responds to equipment usage and energy efficiency
• Completes all work orders with due diligence
  • Maintains a daily log book highlighting problems and solutions; and activities
  • Maintain A/V and lighting shop drawings and files
  • Maintain equipment catalogue and tagging directories
• Completes tasks as assigned by AV Supervisor / Shift Supervisor
• Maintains health and safety documentation and records for the assigned area
• Reports and documents potential safety hazards
• Participates as directed in the emergency response team

Qualifications

• Good command of English, both written and verbal.
• Experience and knowledge of modern hotel rooms facilities equipment and set-ups.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Customer-oriented with a professional demeanour.
• Secondary School + Technical College or equal.
• Diploma or degree in Audio-Visual Technology, Electrical Engineering, or a related field is preferred.
• Proven experience in operating and maintaining various AV equipment, including projectors, sound systems, and lighting controls.
• Experience in managing and scheduling AV teams for events and daily operations.
• Proficiency in using AV control systems and software.
• Knowledge of current AV technologies and industry trends.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Physical ability to lift and carry equipment up to 25 kg.