3PL Program Manager, Global Procurement Shared Services

Amazon; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global tech and logistics company seeks a 3PL Operations Manager to optimize performance and manage third-party logistics providers. The ideal candidate has strong management skills, experience in data analysis, and the ability to work cross-functionally. This role is pivotal in improving service levels and operational efficiency in a dynamic environment. Candidates should have a Bachelor's degree and strong knowledge of project management principles.

Qualifications

• Experience working cross-functionally with tech and non-tech teams.
• Experience in program or project management.
• Experience defining program requirements and using data for improvements.

Responsibilities

• Manage and control performance, cost, and capacity of External Fulfillment Logistics provider (3PL).
• Monitor and analyze customer experience and develop KPIs and SLAs.
• Contribute to process improvements in collaboration with stakeholders.

Skills

Management of 3PL operations

Data analysis and KPI development

Project and program management

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

Overview

Global Procurement Shared Services supports EU Retail Operations in identifying the best ways to fulfill products that Amazon FCs cannot currently support. This role interfaces with the Third Party Logistics (3PL) providers and is the main Point of Contact for all internal teams such as Transportation External Fulfillment Retail and Supply Chain. With the main tasks being management, control and direction for the 3PL operations. The main objective is to continuously improve the level of service that the 3PL provides to our customers. The 3PL Operations Manager will be responsible for both launch and improvement projects in this space with both Amazon internal stakeholders and the 3PL and will contribute to the development of Amazons flexible & customer-centric fulfillment. This role can be based in one of three locations - Barcelona, London or Luxembourg.

Responsibilities

• Manage and control performance, cost and capacity of External Fulfillment Logistics provider (3PL)
• Monitor and analyze customer experience and delivery performance; maintain and develop KPIs and SLAs with 3PL
• Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
• Prioritize projects and software feature requests; evaluate and set stakeholder expectations
• Ensure for each integration that requirements and resources both internal / external are available to deliver success
• Work closely with technical development teams to deliver features which are customer-focused, scale able, auditable and iteratively developed
• Possesses combination of practical and intellectual skills and an ability to shift and adapt to different tasks that vary between complex analyses and hands-on project and operations management
• Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale
• Willingness to travel to EU sites

About the team

GPCS is a global team responsible for procurement and supply chain activities such as forecasting demand planning and ordering for non-inventory goods and services. We prioritize our operations customers while developing strong relationships with suppliers and key stakeholders across the Global Procurement Organization and other Amazon businesses. Our team centralizes non-inventory processes in order to drive standardization cost reduction and efficiencies and provide consistent support to stakeholders.

• Bachelors degree
• Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
• Experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in program or project management
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining and executing program requirements
• Experience in driving end to end delivery and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Experience building processes project management and schedules

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Required Experience

Exec