24/7 Data Center Support Engineer

eMinds; Dubai; On-site; AED 91,000 - 109,000; Full time

Job summary

eMinds seeks a data center operations specialist to support regional data centers with day-to-day operations and 24/7 technical support for colocation and hosting customers. The role covers monitoring, remote hands, fault diagnosis, and incident escalation across infrastructure.

Qualifications include a 3+ years background in data center ops, a bachelor’s degree in engineering, and CCNA/Azure certifications preferred. On-site Dubai work is required with shift rotations.

Qualifications

• Bachelor’s degree in a related engineering discipline.
• Minimum 3 years of relevant experience in data center operations, technical support, colocation or hosting.
• Hands-on experience with remote hands, patching, fiber connectivity, cross-connects and troubleshooting infrastructure.
• Willingness to work shifts in a 24/7 environment.
• CCNA and Microsoft Azure certifications preferred.

Responsibilities

• Provide 24/7 operational and technical support to data center customers.
• Monitor data center services and escalate incidents promptly.
• Deliver remote hands services to customers, partners and internal teams.
• Assist customers with fault diagnosis and troubleshooting of hosted equipment.
• Handle technical requests via email, phone and portals and follow up until closure.
• Perform network patching, including UTP and fiber connections and cross-connects.
• Inspect installation activities for compliance with standards.
• Provide guidance to other data center support team members.
• Support updating operating procedures, standards and guidelines.

Skills

Data Center Ops

Technical Support

Network Troubleshooting

Remote Hands

Incident Management

Documentation

Education

Bachelor’s degree in Communications Engineering, Computer Engineering, Electronics Engineering, or a related discipline

Tools

Azure

Job description

eMinds seeks a data center operations specialist to support regional data centers with day-to-day operations and 24/7 technical support for colocation and hosting customers. The role covers monitoring, remote hands, fault diagnosis, and incident escalation across infrastructure.

Qualifications include a 3+ years background in data center ops, a bachelor’s degree in engineering, and CCNA/Azure certifications preferred. On-site Dubai work is required with shift rotations.