2026-6493 - Captain

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 72,000 - 144,000; Full time

Job summary

The Lana, Dubai - Dorchester Collection in Dubai is seeking a dedicated Captain to oversee the day-to-day operations of the F&B outlet and deliver exceptional guest experiences. You will lead the team, guide service standards, and ensure profitable and smooth service across all shifts.

As Captain, you will train staff, manage reservations with the team, and maintain high standards of cleanliness and beverage presentation.

Responsibilities

• Day-to-day operations of the F&B outlet to ensure guests receive the best experience.
• Warmly greet guests, present the menu, and upsell items with knowledge and passion to achieve high guest satisfaction.
• Train and mentor the wait staff, ensuring exceptional service and product knowledge.
• Monitor outlet presentation, cleanliness, and adherence to service standards; manage costs and beverage inventory.

Job description

Division & Department : Food & Beverage/Restaurant

Contract Type : Permanent

Your Future, Our Legacy

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Captain you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

You will be responsible for the day-to-day operations of the F&B outlet to ensure our guests receive nothing but the best experience. You will be in charge of warmly greeting guests assigned to your area of the restaurant, presenting the menu, recommending and upselling menu items through your passion and knowledge ensuring the highest guest satisfaction. Serving others is your passion, you will be ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members. You will also be in charge of training and mentoring the entire team of waiters, ensuring their knowledge is second to none and they are able to assist our guests in the best possible way. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Captain you’ll have the opportunity to bring these to life and continue to create our legacy. You are aware of revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses. By taking part in a daily team briefing pre-service, you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service. During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet, high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings. Together with your team of hostesses, you ensure the restaurant reservations are optimized to ensure well-controlled productivity, optimal guest satisfaction and optimized revenue generation. In collaboration with your service team, you ensure fantastic quality of beverage preparation, presentation and beverage inventory control. The items shared are the essence of a day in the life of a Captain, but we’ll make sure you are provided with specifics on how we care for our hotel.

Location : Dubai