16140 - Senior IT Support Manager

ParamInfo; Dubai; On-site; AED 260,000 - 420,000; Full time

Job summary

ParamInfo in Dubai is seeking a Senior IT Support Manager with 8+ years of IT support experience to lead end-user support teams across multiple sites in a large enterprise. The role requires strong hands-on expertise in Microsoft 365, Azure, Windows Server, Active Directory, networking, and virtualization, plus ITSM/ITIL proficiency.

Industry experience in Construction, Engineering, or Real Estate is a plus.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 8 years of experience in IT support, including significant experience managing end-user support teams in an enterprise environment.
• Strong hands-on technical expertise in Microsoft 365, Microsoft Azure, Windows Server, Active Directory, networking, and virtualization technologies.
• Proven experience managing enterprise IT security solutions, including firewalls, endpoint protection platforms, and security policies.
• Solid understanding of ITIL best practices and IT Service Management (ITSM) frameworks, including incident, problem, change, and service request management.
• Relevant professional certifications, such as Microsoft Azure Administrator, Microsoft 365 Administrator, ITIL, CCNA, or equivalent qualifications, are preferred.
• Previous experience in the Construction, Engineering, or Real Estate industry would be highly advantageous.
• Understanding of construction site operations, project-based working environments, and the IT infrastructure and end-user support requirements across multiple sites and project locations.
• Demonstrated ability to lead IT support teams, manage service delivery, maintain high levels of user satisfaction, and ensure reliable and secure IT operations across the organization.

Responsibilities

• Lead IT support teams and manage service delivery.
• Maintain high user satisfaction and ensure reliable and secure IT operations.
• Oversee end-user support across multiple sites and project locations.

Skills

Senior IT Support Manager

Microsoft 365

Microsoft Azure

Active Directory

Networking

Virtualization Technologies

Firewalls

Endpoint protection platforms

IT Service Management (ITSM)Frameworks

Education

Bachelor’s degree in Information Technology/Computer Science/Engineering

Tools

Microsoft 365

Microsoft Azure

Windows Server

Active Directory

Networking

Virtualization Technologies

Job description

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 8 years of experience in IT support, including significant experience managing end-user support teams in an enterprise environment.
• Strong hands‑on technical expertise in Microsoft 365, Microsoft Azure, Windows Server, Active Directory, networking, and virtualization technologies.
• Proven experience managing enterprise IT security solutions, including firewalls, endpoint protection platforms, and security policies.
• Solid understanding of ITIL best practices and IT Service Management (ITSM) frameworks, including incident, problem, change, and service request management.
• Relevant professional certifications, such as Microsoft Azure Administrator, Microsoft 365 Administrator, ITIL, CCNA, or equivalent qualifications, are preferred.
• Previous experience in the Construction, Engineering, or Real Estate industry would be highly advantageous.
• Understanding of construction site operations, project‑based working environments, and the IT infrastructure and end‑user support requirements associated with multiple sites and project locations.
• Demonstrated ability to lead IT support teams, manage service delivery, maintain high levels of user satisfaction, and ensure reliable and secure IT operations across the organization.

Required Skills

Skill

Years

Months

Senior IT Support Manager 8 0

Microsoft 365 8 0

Microsoft Azure 8 0

Active Directory 8 0

networking 8 0

Virtualization Technologies 8 0

Firewalls 8 0

endpoint protection platforms 8 0

IT Service Management (ITSM) frameworks 8 0