Zone Controller

Aramex; Mbombela; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading logistics company is looking for a Ground Courier Supervisor in Mbombela. The role involves overseeing collections, deliveries, and managing staff punctuality while ensuring compliance with safety standards. The ideal candidate will have at least 3 years of experience in logistics, be proficient in MS Office, and possess a valid driver's license.

Qualifications

• Experience of at least 3 years as a ground courier.
• Knowledge of local areas and neighborhoods.
• Computer proficiency required.

Responsibilities

• Ensure on-time collections and deliveries by overseeing courier operations.
• Manage documentation and follow up on outstanding queries.
• Ensure the security of cargo, staff, and vehicles.

Skills

Logistics Management

Communication

Problem Solving

Punctuality

Education

Matric (Grade 12) or equivalent

Valid Code 08 Driver's License

Tools

MS Office (Word, Excel, Outlook)

Job description

Job description:

Key Responsibilities

• Ensure on-time collections by your couriers.
• Recheck the sorting of the team's shipments.
• Verify that all necessary materials are available in the couriers' bins and/or baskets, including stickers, door knobs, flyers, vouchers, bags, declaration letters, window envelopes, airway bills (Express, Domestic).
• Hand all shipments, run-sheets, and scanners to the ground couriers in the team.
• Ensure couriers leave the station on time.
• Leave after the last ground courier (of your team) departs.
• Provide feedback on route and load distributions to assist the ground operations supervisor in updating the system.
• Decide on the skeleton staff.
• Arrange courier vacations in coordination with the ground operations supervisor.
• Meet service level agreements on the delivery side.
• Manage relevant documentation and promptly follow up on outstanding documents such as PODs, invoices, delivery and collection sheets, vehicle checklists, etc.
• Follow up on all outstanding queries.
• Ensure security of cargo, personnel, and vehicles.

Collections

• Auto-generate collection sheets for relevant couriers and confirm collections allocated accordingly. Reschedule collections if necessary.
• Debrief all outstanding collection sheets as per procedure.
• Check daily collections.
• Immediately follow up on issues affecting collections, such as staff shortages or vehicle size constraints.
• Communicate problems with the Senior Supervisor or Account Manager.
• Confirm collection reports before couriers return to base (Roll Call).
• Perform quality control on incoming cargo, verifying bills for dimensions, client details, account numbers, and special instructions.
• Scan collections as per procedure, checking delivery addresses for branch collections.
• Report daily collection statistics to the Senior Supervisor.

Deliveries

• Ensure service levels are met and deliveries arrive on time. Override instructions if specified on waybills.
• Notify the Senior Supervisor of late deliveries and reasons.
• Ensure all Proof of Deliveries (PoDs) are received and match run-sheets.
• Scan back undelivered cargo into the base and inform the Senior Supervisor of reasons.
• Report damages and endorse waybills accordingly.
• Debrief delivery sheets as per procedure.

Vehicles

• Check vehicle cleanliness inside and out.
• Complete vehicle checklists daily, verified by the supervisor and handed to Fleet Controller.
• Check for left documentation like PoDs and run-sheets in vehicles.
• Report and complete accident reports for any incidents.
• Ensure two-way radios are operational daily.
• Verify vehicles are equipped with necessary tools, e.g., waybills, stickers.

Staff

• Monitor staff punctuality and take disciplinary action when required.
• Oversee staff appearance and take corrective actions.
• Handle documentation related to leave and sick notes daily.
• Assist in quarterly performance appraisals.
• Support staff with personal issues and provide counseling when necessary.
• Ensure staff are equipped to perform their duties.

Security

• Ensure the safety of couriers and vehicles.
• Make sure departing vehicles have communication tools.
• Account for all dispatched cargo with proper scanning.
• Ensure vehicles have padlocks where required.
• Notify the Senior Supervisor of routes needing additional security.
• Do not leave the base at night until all staff and vehicles are accounted for.
• Manage issues like shortages, damages, problem deliveries, and missing documentation.

Job Requirements - Experience and Education

• Matric (Grade 12) or equivalent qualification and/or experience.
• Minimum of a valid Code 08 Driver’s license; a Code 10 license and PDP are advantageous.
• At least 3 years’ experience as a ground courier.
• Proficiency in MS Office applications (Word, Excel, Outlook).
• Minimum 1-year experience in the logistics industry.
• Knowledge of local areas and neighborhoods.
• Computer proficiency.