YC: IT End User Support

YC: IT End User Support

Department : Human Resources (BP64030)

Job Overview

UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. We are looking for a dedicated IT Support Candidate to provide end user support, troubleshoot defects, and drive continuous improvement initiatives for our IT applications. This role involves assisting users, resolving incidents, and ensuring the smooth operation of assigned applications.

This position is earmarked to Unemployed Youth on a 12 month contract basis. The person applying must comply with the criteria and be registered on the Yes4Youth platform.

Responsibilities And Duties

User Support & Incident Management

• Provide technical support to users by addressing system-related queries and resolving incidents.
• Identify and analyze software issues, proposing solutions or temporary workarounds to maintain operational efficiency.
• Document and track issues in accordance with Incident Management best practices.
• Assist in explaining system capabilities and improving user adoption of applications.
• Ensure adherence to service level commitments and support agreements.

Process Improvement & System Optimization

• Identify opportunities for system enhancements to improve efficiency and reduce maintenance costs.
• Analyze application-related problems using root cause analysis and recommend corrective actions.
• Participate in maintenance planning, deployment activities, and post-implementation support.
• Contribute to knowledge-sharing initiatives by documenting best practices and creating support articles.

Technical & Business Understanding

• Gain an in-depth understanding of business processes supported by IT applications.
• Develop a solid grasp of application integrations and dependencies to facilitate issue resolution.
• Support multiple business areas and engage with stakeholders to optimize system usage.
• Follow DevOps principles and Lean methodologies to enhance IT processes.

Automation & Innovation

• Identify repetitive tasks that can be automated to improve efficiency.
• Explore and leverage advanced technologies such as RPA (Robotic Process Automation) and Chatbots for process improvements.
• Actively contribute to IT communities and participate in forums focused on technology advancements.

Minimum Qualifications

• Educational Background: Diploma or Degree in Information Technology or a related field.
• Technical & Business Acumen: Ability to support users, analyze problems, and improve system operations.
• Soft Skills & Communication: Strong written and verbal communication skills in English.
• DevOps & Lean Methodologies: Understanding of DevOps principles and a Lean Way of Working.

About UD Trucks

Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity. UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out.

We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively and embrace change. At UD Trucks, our purpose is Better Life – to make life better for people and the planet. We have developed a culture that promotes:

Diverse and friendly culture – Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks.

Empowered growth – Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy.

Flexibility with trust – We continue to fully support both remote working (where and when applicable) and flexible working hours, we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern and equipped HQ and remotely.

Be part of our journey to create Better Life for society, for our customers and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues.