X2 Admissions Clerk

Life Healthcare Group; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is seeking an Admission Clerk to enhance patient services at a prominent hospital. This role involves greeting patients, managing their admission process, and ensuring a smooth experience in a fast-paced environment. The ideal candidate will possess strong communication skills, a knack for problem-solving, and a commitment to delivering exceptional customer service. Join a dedicated team where your contributions will directly impact patient care and satisfaction. If you are passionate about healthcare and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Grade 12 qualification is essential for this role.
• Experience in reception and general administration is required.

Responsibilities

• Greet and assist patients during the admission process.
• Manage patient details and ensure accurate billing.
• Adhere to infection prevention and maintain a hygienic environment.

Skills

Problem-solving

Verbal communication

Written communication

Customer responsiveness

Organisational awareness

Education

Grade 12

Tools

Microsoft Office

Patient administration systems

Job description

Two vacancies exist for Admission Clerk at Life Flora Hospital reporting to Sonja Rossouw, Admission Supervisor.

The successful candidate will contribute towards the optimal functioning of patient services by enabling smooth running and support in delivering quality patient care.

Critical Outputs

1. Greeting, welcoming, directing and announcing patients appropriately and professionally.
2. Be willing to listen, help and take action on all customer complaints.
3. Performing general administration duties involved in the admission of patients.
4. Manage the accuracy of the admission process and the prevention of potential risk factors.
5. Assist patients with completion of admission information forms.
6. Capture patient details and procedures accurately.
7. Scanning documents into the system, i.e. referral letters, medical aid cards, etc.
8. Booking patients for special procedures and supply pre-examination requirements to patients and units where necessary.
9. Confirm authorization for certain procedures.
10. Answering the telephone and resolving queries, or directing to relevant parties.
11. Manage payments made at reception and billing of patient accounts, where applicable.
12. Being aware of the patients' status in the waiting area, i.e. examination completed and waiting for results, etc.
13. Ensure principles of infection prevention and all standard precautions are adhered to; ensure a safe and clean hygienic environment.
14. Foster a harmonious relationship between the reception staff, patients and hospital staff.
15. Operating the switchboard in a relief capacity.

Requirements

1. Grade 12
2. Receptionist and general administrative experience
3. Knowledge of hospital procedures and medical terminology will be an advantage
4. Knowledge and application of patient administration systems, policies and procedures
5. Computer literacy and proficiency in Microsoft Office (Excel, Word) is essential

Competencies

1. Problem-solving, analysis and judgement
2. Resilience
3. Engaging diversity
4. Verbal & written communication and presentation
5. Influencing
6. Action orientation
7. Building relationships
8. Customer responsiveness
9. Organisational awareness
10. Leading by example
11. Motivating and developing people
12. Excellence orientation
13. Ethical behaviour

Email :

• Date: Wednesday, February 19, Internal applicants - Before making an application, you are requested to discuss your application with your line manager.

External candidates will also be considered. Life Healthcare is an Equal Opportunity Employer. Thank you for your interest in this opportunity.

Kindly note that only shortlisted candidates will be contacted.

Applicants who have not been contacted within two weeks of the closing date of this advert should consider their application as unsuccessful.