Workshop Service Manager - Lichtenburg

Job Description

We are seeking a qualified Workshop Manager with the following responsibilities and requirements:

Responsibilities

1. Leadership: Manage and lead a team of technicians, service advisors, and support staff to ensure optimal performance.
2. Customer Service: Foster strong relationships with customers, addressing queries and resolving complaints to ensure a top-tier experience.
3. Operations Management: Plan, coordinate, and monitor workshop activities to achieve productivity, efficiency, and profitability targets.
4. Quality Control: Ensure all repairs and services meet manufacturer and dealership quality standards.
5. Compliance: Adhere to health, safety, and environmental regulations and maintain workshop equipment in line with legal and manufacturer guidelines.
6. Reporting: Prepare and present operational and financial reports, including service metrics, budgets, and forecasts.
7. Financial Acumen: Knowledge of aftersales operations, including services, maintenance, repairs, warranties, CSI, and administration such as service bookings and WIP.
8. Inventory Management: Oversee parts and inventory control to prevent shortages or excess stock.
9. Training and Development: Identify training needs and implement staff development programs to enhance team performance.

Requirements

• Matric
• Red Seal Motor Technician (Trade Test Certificate)
• Clean Criminal record
• Medically fit
• PC Literate; CMS or similar dealer management system knowledge a must
• Excellent communication and relationship management skills (OEM, Staff, Management)
• Reside in Northwest Province, but open to relocations at candidates' own expense
• Minimum 4 years of experience in workshop or service management, preferably in a dealership setting
• Relevant technical or managerial qualification; Red Seal Technician Certification is an advantage
• Strong understanding of vehicle repair and maintenance processes
• Proven leadership skills with the ability to motivate and manage a team
• Strong customer focus and organizational skills
• Familiarity with dealership management systems and software
• Valid driver's license (not endorsed)

If your experience and skillsets align with most of the job specifications, we encourage you to apply.