Workshop Service Manager - Edenvale

Motorecuit; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading vehicle dealership is seeking a Workshop Service Manager in Johannesburg. This role involves overseeing the operations of the service department, ensuring excellent customer service, managing a skilled team, and achieving operational efficiency. Candidates should have a minimum of 8-10 years of experience in service management, with preferable qualifications such as a Red Seal Technician Certification.

Benefits

Performance-based Incentive

Provident Fund

Medical Aid

Qualifications

• Minimum 8-10 years of experience in workshop or service management, preferably in a dealership setting.
• Knowledge of aftersales operations including services and maintenance.
• Proven ability to lead and motivate a team with strong interpersonal skills.

Responsibilities

• Manage and lead a team of technicians and service advisors.
• Foster strong customer relationships and ensure top-tier service.
• Plan and monitor workshop activities to achieve productivity goals.

Skills

Leadership

Customer Service

Technical Knowledge

Organizational Skills

Communication

Education

Matric or similar qualification

Relevant technical or managerial qualification

Red Seal Technician Certification

Tools

CMS

MS Office

IAL / Evolve

Job description

DriveYourCareerForward and lead excellence as a Dealership Workshop Service ManagerOur client, a vehicle dealership is seeking a highly motivated and experienced Workshop Service Manager to oversee and manage the operations of their dealership service department.

Your next big move starts here - Apply now!The role of the Workshop Service Manager is to excel in team leadership, customer satisfaction and operational efficiency and profitability, ensuring that the workshop delivers the very best customer service aligned to the brands standards.RemunerationR 25 plus allowances plus performance-based Incentive – Benefits including Provident Fund, Medical Aid.Duties :

Leadership : Manage and lead a team of technicians, service advisors, and support staff to ensure optimal performance.

Customer Service : Foster strong relationships with customers, addressing queries and resolving complaints to ensure a top-tier experience.

Operations Management : Plan, coordinate, and monitor workshop activities to achieve productivity, efficiency, and profitability targets.

Quality Control : Ensure all repairs and services meet manufacturer and dealership quality standards.

Compliance : Adhere to health, safety, and environmental regulations and maintain workshop equipment in line with legal and manufacturer guidelines.

Reporting : Prepare and present operational and financial reports, including service metrics, budgets, and forecasts.

Financial acumen : Knowledge of aftersales operations, including but not limited to services, maintenance, repairs, warranties, CSI, administration including but not limited to service bookings, WIP.

Inventory Management : Oversee parts and inventory control to prevent shortages or excess stock.

Training and Development : Identify training needs and implement staff development programs to enhance team performance.

Requirements :

Matric or similar qualification

Clean Criminal record

Medically fit

PC Literate – CMS or similar dealer management system knowledge a must

Excellent communication and relationship management (OEM, Staff, Management)

Reside on the East Rand – preferably close to Edenvale

Experience : Minimum 8-10 years of experience in workshop or service management, preferably in a dealership setting.

Qualifications : Relevant technical or managerial qualification; a Red Seal Technician Certification is an advantage.

Only foreman or current workshop managers / Service Advisors to apply.

Technical Knowledge : Strong understanding of vehicle repair and maintenance processes.

Leadership Skills : Proven ability to lead and motivate a team, with excellent interpersonal and conflict-resolution skills.

Customer Focus : Strong commitment to providing exceptional customer service.

Organizational Skills : Ability to manage multiple priorities effectively in a fast-paced environment.

Software Proficiency : Familiarity with MS Office, IAL / Evolve, CMS or similar CRM

License : Valid driver's license – not endorsed.

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Workshop Manager • Johannesburg, Gauteng