Workshop Manager - Vans : Sandown Commercial Vehicle

Daimler Truck AG; Centurion; On-site; ZAR 350,000 - 600,000; Full time

Job summary

A leading global commercial vehicle manufacturer seeks a Workshop Manager to oversee workshop operations in Centurion. This role emphasizes risk management, technical support, and team leadership in a collaborative environment. The ideal candidate will possess a Diesel Mechanic trade certificate and relevant managerial experience, ensuring high safety and performance standards.

Qualifications

• Minimum Grade 12 education.
• Trade certificate in Diesel Mechanics required.
• 3-5 years relevant experience in a similar role.

Responsibilities

• Oversee all workshop operations and ensure safety standards.
• Manage the technical quality of work and customer complaints.
• Conduct staff performance appraisals and manage team training.

Skills

Integrity

Passion

Respect

Self-Discipline

Interpersonal Skills

Stress Resistance

Cross Functional Collaboration

Organizing Skills

Planning Skills

Emotional Intelligence

Leadership

Education

Grade 12

Trade certificate: Diesel Mechanic

Tools

Kerridge System

Job description

Tasks

About Us

Since the invention of the truck over 125 years ago, Daimler Truck AG has been a pioneer in the commercial vehicle sector and is today one of the world’s largest commercial vehicle manufacturers. Established in South Africa over 60 years ago, Daimler Truck Southern Africa Ltd together with its subsidiaries Daimler Truck Financial Services South Africa (Pty) Ltd and Sandown Motor Holdings (Pty) Ltd provides an optimal experience for our esteemed customers based on a comprehensive products and services portfolio. The Group’s success is based on its leading brands inclusive of Mercedes-Benz Trucks, Mercedes-Benz Buses, and FUSO Trucks in addition to offering parts and services for Freightliner and Western Star Trucks. Its product range is backed by its market-leading value-added services in Fleetboard, TruckStore, TruckTraining, and Financial Services. With a Southern African footprint that includes South Africa, Namibia, Lesotho, Botswana, Eswatini, Malawi, Mozambique, Zimbabwe, and Zambia, the company is headquartered in Pretoria, the capital city of South Africa, and all its products are assembled locally in its East London production plant

Job Overview

The Workshop Manager is responsible for overseeing all workshop operations related to van maintenance, repairs, and servicing, with a strong focus on risk identification, assessment, and mitigation. This role ensures the protection of employees, company assets, and operational infrastructure by implementing rigorous standards and processes to prevent damage, loss, or unwanted interference.

To ensure high levels of technical support and technical investigations for the dealer network and key accounts, in compliance with the Company’s Integrity & Anti-Bribery Codes, Conflict of Interest Policy, and S.H.E. (Safety, Health, and Environment) requirements. The Workshop Manager is also responsible for performing delegated S.H.E. tasks and duties and promptly informing their superior of any deviations.
Through effective management of the workshop team and resources, the role upholds the highest quality and safety standards to enhance organizational resilience and operational efficiency.

Main Job Activities:

People Management:

·Conduct staff performance appraisals and ensure appropriate action is taken

·Identify training needs; initiate suitable training in conjunction with DTSA standards

·Conduct regular staff meetings with team to improve motivation and communication

·Effectively manage leave, incentive and overtime payments due

·Oversee the training/competency levels of learners/apprentices

Customer Service:

·Manage the technical quality of work performed

·Review CSI ratings regularly with the team against targets and develop action plans

·Manage all customer complaints – take action to resolve them

·Monitor all come backs

Workshop Productivity:

·Establish & agree to labour sales and profit targets

·Manage labour sales and workshop profitability

·Ensure Effective Workshop Planning

·Monitor Productivity reports

Administration:

·Monitor warranty claims – penalties minimized

·Minimize outwork

Housekeeping, Tools and Maintenance:

·Maintenance of facilities according to standard

·Control all procedures for special tools –clean and used correctly

·Ensure safety precautions are adhered to

·Repair defective equipment and diagnosis software

Product and business knowledge:

·Stay abreast of industry developments e.g. new products, warranty, maintenance

·Ensure that all product, technical training is attended by all relevant staff members per DTSA

Requirements

·Provide feedback to service staff on relevant issues raised at DTSA meetings

·Ensure workshop manual are updated

Qualifications

Minimum Grade 12

·Trade certificate: Diesel Mechanic

·Computer Literate (preferably Kerridge system experience)

·3-5 year’s previous experience in the same or similar position

Skills & personal attributes:

·Integrity

·Passion

·Respect

·Self-Discipline

·Above average interpersonal skills

·Above average stress resistance levels

·Above average cross functional collaboration

·Above average organizing, planning and emotional intelligence skills

·Above average leadership/ people management

Other important Information:

Daimler Truck Southern Africa is proud to be an equal opportunity employer. All qualified applicants will be considered; however, the following will apply:

• Foreign nationals must qualify for a work visa/permit as per the provisions of the Immigration Act 13, 2002.
• Employment Equity Plan in terms of the Employment Equity Act, No 58, 1998. Code of good practice on the employment of people with disabilities.

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