Workshop Manager

Tyron Consultancy; Wes-Kaap; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A dynamic opportunity for a Workshop Manager at a leading consultancy in Cape Town. This permanent, full-time position involves managing technical operations, a team of technicians, and ensuring top-notch service delivery. The ideal candidate will have a diploma in Business Management and relevant FMCG experience. Responsibilities include scheduling, technical support, and regulatory compliance, making this a pivotal role within the organization.

Qualifications

• 2+ years in FMCG with retail scale experience.
• Valid driver's license & own vehicle (non-negotiable).
• Clean criminal record.

Responsibilities

• Manage a team of 7 technicians and ensure compliance.
• Schedule daily technician routes and manage software setup.
• Conduct performance reviews and lead staff training.

Skills

Microsoft Office 365

Basic IT knowledge

Education

Matric + Diploma in Business Management

Qualified Verification Officer (NRCS)

Tools

SLP

Magnitude

POS software

Job description

Workshop Manager position available in Brackenfell.

We are looking for a dynamic, hands-on Workshop Manager to lead our technical operations in Cape Town.

This permanent, full-time position involves managing a team of 7 technicians (including 2 direct reports), ensuring compliance, and delivering exceptional service. You will report directly to the Branch Manager.

Key Responsibilities:

• Schedule daily technician routes (repairs, deliveries, service callouts)
• Provide technical support for installations, maintenance, and basic weighing equipment
• Manage software setup for new stores & online support for customers/technicians
• Oversee quotes, repairs & service on wrapping equipment; maintain target GP% on spares
• Assist with international dial-in support for distributors
• Ensure completion of job cards, site visit reports, and NRCS verification
• Maintain monthly checklists (laptops, phones, stock); order new equipment on time
• Manage spares/job card registers and servicing records for non-SLA stores
• Liaise with Lead Verification Officer to ensure regulatory compliance
• Conduct performance reviews, monitor KPIs, and lead staff training
• Coordinate weekend standby technicians & handle customer complaints
• Ensure team readiness for incident response (in alignment with Helpdesk)

Requirements:

• Matric + Diploma in Business Management
• Qualified Verification Officer (NRCS)
• 2+ years in FMCG with retail scale experience
• Valid driver’s license & own vehicle (non-negotiable)
• Clean criminal record

Technical Skills:

• Microsoft Office 365
• Basic IT knowledge
• SLP, Magnitude, POS software