Workshop Manager

New vacancy available for a Workshop Manager position for our client in the Truck Industry based in Pinetown.

POSITION INFO: Duties:

• Workshop Management - Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and service Salesman personnel.
• Set routines for daily planning and follow up meetings on WIP and Parts.
• Carry out regular meetings with staff.
• Verify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation.
• Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop.
• Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration.
• Monitor and handle deviations, initiate proper actions and escalations.
• Promote and work with dealer operating standards to ensure uniform quality standards in all areas of the business.
• Coordinate the spare parts activity to ensure parts availability together with Parts manager, to ensure service exchange and warranty parts procedure are adhered to.
• Manage the workshop facilities and HSE together with Safety Officer.
• Create working time schedules for work shifts.
• Attend daily Workshop reporting, reporting WIP, Efficiency, Productivity, Debtors and Creditors.
• Workshop Customer Relations - Develop and manage customer relationships ensuring that customers’ needs are met, and services are developed to meet the future needs of the customer.
• Build and maintain the right level of relationships with customer representatives.
• Monitor the processing of complaints and process major or complicated complaints.
• Assist workshop personnel and customers regarding technical issues.
• Participate in meetings with Key customers when required.
• Workshop Service Solution sales - Increase service solution sales by developing, coordinating the spare Parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedure are adhered to.
• Market and communicate services solutions to existing and potential customers.
• Coordinate and follow up of the service salesman activities if required by the reporting line.
• Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.
• Monitor the workshop’s pricing and discounts to ensure that they meet the established level.
• Cooperate with other local and distributor departments to develop, maintain and communicate the service strategy, portfolio and solutions.
• Follow up on workshop results - Develop the workshop business by following up budget, results, operational targets and taking measures in order to achieve set targets.
• Manage and analyse the workshop’s running costs and expenditure budget.
• Regular follow up service business and financial results.
• Set, Monitor, Maintain and follow up KPI’s.
• Work with, handle applicable licenses for the workshop operations, and monitor possible developments.
• Analyse current standards to identify and present opportunities for improvement of the workshop.
• Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.

Requirements:

• Matric Certificate
• Code 14 license - Minimum
• Strong planning and leadership skills
• Confident and proactive approach - anticipates