Workshop Manager

Ingenious Personnel Holdings; Johannesburg; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A reputable personnel service provider in Johannesburg seeks a Workshop Manager to ensure the quality and timely execution of technical work. Responsibilities include managing a team, meeting performance targets, and optimizing service quality. Candidates must have a relevant engineering diploma and proven management experience in the technical services sector. Strong leadership, financial management acumen, and excellent communication skills are essential for success in this role.

Qualifications

• Proven experience in managing a workshop or service department.
• Strong leadership and people management skills.
• Ability to perform under pressure while maintaining high service standards.

Responsibilities

• Achieve targets for technical work and manage team performance.
• Ensure service quality and maintain professionalism.
• Drive operational innovation to meet departmental growth.

Skills

Leadership

Communication

Financial management

Customer relationship management

Education

National Diploma or Degree in Mechanical or Electrical Engineering

Business management qualification

Tools

Workshop management systems

Reporting tools

Job description

This position aims to ensure the quality and timely execution of technical work performed by workshop-based technicians, mechanics, and assistants.

Key Responsibilities :

Achieve targets for technical work, including services, rework, and PDI inspections.

Take full responsibility for managing the team reporting to this role by providing ongoing technical support, coaching, and on-the-job training. Ensure service quality, optimize response times, and maintain professionalism.

Evaluate technicians’ training needs, address skill gaps, conduct quality checks on completed work, meet required turnaround times, and oversee the completion of relevant apprentice modules.

Ensure sound financial management of the team, aligning with the budget and departmental strategic objectives.

Meet company policies and targets for rework, work in progress, labor recovery, team and departmental gross profit (GP) and contribution, and manage consumables and overheads effectively.

Comply with OHSACT regulations on both company and customer premises, ensuring all safety standards are upheld.

Promote customer service excellence by building strong, loyal relationships with internal and external customers. Foster a commitment to service excellence in all work, provide timely feedback and communication, and meet internal and external CSI targets.

Focus team efforts on growing the department in line with company requirements.

Drive operational innovation.

Must have qualifications :

• National Diploma or Degree in Mechanical or Electrical Engineering (or a related field).
• Business management qualification or training (advantageous).
• Proven experience in managing a workshop or service department within the heavy machinery, automotive, or industrial equipment sector.
• Strong leadership and people management skills, with the ability to drive performance and accountability.
• Sound business acumen with a strong understanding of financial management, budgeting, and cost control.
• Excellent communication and customer relationship management skills.
• Ability to implement operational enhancements, manage change, and promote innovation.
• Proficiency in workshop management systems and reporting tools.
• Ability to perform under pressure while maintaining high service standards.