Workshop Manager

Goscor Group; Durban; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a skilled technician to provide technical and diagnostic expertise within their service department. This role involves advising and directing technicians on best practices for machine checks, repairs, and servicing. The successful candidate will manage the workshop processes, coordinate warranty claims, and ensure compliance with SHEQ and ISO standards. This dynamic position offers the chance to lead a team in delivering exceptional service while maintaining high standards of machine care and safety. If you have a passion for technical excellence and leadership, this opportunity is perfect for you.

Qualifications

• Must have a trade test certificate in Diesel/Auto Electric/Forklift.
• 5+ years relevant experience required.

Responsibilities

• Manage the smooth process of all new units PDI’s.
• Provide instructions on diagnostic work and support technicians.
• Ensure effective communication with staff and customers.

Skills

Technical Aptitude

Communication Skills

Supervisory Skills

Problem-Solving

Computer Literacy (Outlook, Excel, Word)

Education

Diesel / Auto Electric / Forklift Trade Test Certificate

5+ Years Relevant Experience

Job description

Job Role

The successful candidate will be providing technical and diagnostic expertise within the workshop & service department and in doing so, advice and direct technicians on best practice methodologies for machine checks, repairs, and servicing as per customer requirements.

Responsibilities:

1. Managing and controlling the smooth process of all new units PDI’s.
2. Attending weekly production meeting new and used.
3. Holding toolbox talks with service staff.
4. Keeping the Service Manager updated on the Workshop process.
5. Providing instructions on carrying out diagnostic work and supporting technicians.
6. Providing advice and support to technicians on technical matters.
7. Coordinating and following up Warranty Claims.
8. Coordinating and ensuring that Service Bulletins are completed and signed off.
9. Carrying out fault diagnosis for speedy machine Pre-Delivery Inspections, Load Testing, and servicing.
10. Co-operating in machine care and safety whilst working on machines.
11. SHEQ & ISO responsibilities for the Durban site.
12. Managing the Durban facility.
13. Ensuring machines are returned to customer after-service in a neat and clean condition.
14. Ensuring diagnosis leads to the most cost-effective and accurate remedy to fault or customer complaint.
15. Completing forms and documentation included in the company's service routine.
16. Drafting and preparing any reports required.
17. Addressing and coordinating subordinates’ training requirements and development.
18. Ensuring effective communication with staff, across departments, customers, and service providers.

Qualifications and Competencies Required:

1. Must have a Diesel / Auto Electric / Forklift trade test certificate.
2. At least five years relevant post trade qualified experience or similar.
3. Supervisory or management experience would be advantageous.
4. Candidate must be computer literate (Outlook, Excel and Word).
5. Technical Aptitude.
6. Must be able to communicate with customers at all levels.
7. Must adhere to all SHE requirements.
8. Well-disciplined and self-motivated.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

All applications (complete CV) must be submitted via email to [e-mail].

Ref GLTD 11/24/149.

The Goscor Group believes in transparency in the recruitment process, as we believe that this benefits both the applicant and the broader Group. So please note that reference checks will be performed on all applicants currently employed anywhere within Goscor / Bud should they apply for this role. These checks will be performed solely at management’s discretion and are likely to involve discussions with your direct line manager and/or other management (where relevant/necessary). Should you not consent to this, Goscor reserves the right to not take your application further.

The Goscor Group is an equal opportunity and affirmative action employer and does not discriminate against persons because of age, race, religion, disability, gender, ethnic or national origin, or veteran status.

Please note that by applying for this position you agree to your personal information being processed and verified where applicable by the recruiting company or its agents.

Should you not hear from us within two weeks of the closing date, please consider your application unsuccessful.