Workshop Foreman – Tzaneen

Bonafide Human Capital; Tzaneen; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Un dealer automobile bien connu basé à Tzaneen recherche un Foreman d'atelier expérimenté pour superviser les réparations effectuées par les techniciens. Vous serez responsable de la formation, du recrutement et de la gestion de l'équipe afin de garantir la satisfaction des clients et le respect des normes de qualité. Une expertise technique et des compétences en leadership sont essentielles pour réussir dans ce rôle.

Qualifications

• Expérience en tant que Foreman d'atelier minimale.
• Compétences techniques en service et réparation de véhicules.

Responsibilities

• Recruter et former des techniciens qualifiés.
• Assurer la conformité avec les procédures de garantie.
• Effectuer des contrôles de qualité des réparations.

Skills

Communication effective

Compétences interpersonnelles

Expertise technique en réparations

Résolution de problèmes

Planification et organisation

Compétences en leadership

Prise de décision

Education

Expérience en tant que Foreman d'atelier

Job description

Our well-known automotive dealer client based in Tzaneen currently holds a vacancy for a Workshop Foreman.

This position is suited to an experienced individual who can ensure repairs are performed correctly and efficiently by qualified technicians, maintaining high customer satisfaction levels.

The role involves providing technical and specialist support to staff, ensuring high-quality workmanship and service delivery.

Specific Role Responsibilities

1. Recruits, hires, and motivates qualified service technicians.
2. Assists technicians in developing their skills.
3. Ensures compliance with manufacturer warranty and policy procedures.
4. Provides manufacturer training to department employees.
5. Conducts performance reviews for technicians.
6. Assigns repairs fairly among technicians.
7. Provides technical support when needed.
8. Ensures correct charging for repairs.
9. Monitors repair progress throughout the day.
10. Maintains quality service repairs and minimizes comebacks.
11. Performs spot checks of completed jobs.
12. Road tests vehicles to quality-check work.
13. Ensures all documents are accounted for and correctly processed.
14. Establishes customer follow-up programs to confirm satisfaction.
15. Handles customer complaints within 24 hours.
16. Manages department performance using various tools and reports.
17. Monitors technicians' productivity and payroll records.
18. Maintains shop conditions, safety, and equipment.
19. Reports issues to the service manager or dealer.
20. Manages tools and inventory.
21. Recommends new equipment and tools.
22. Fills in for service advisor and dispatcher when necessary.
23. Attends manager’s meetings.
24. Promotes harmony and teamwork.
25. Maintains a safe work environment.
26. Maintains professional appearance.
27. Performs other tasks as assigned.

Qualifications and Experience

Minimum qualifications include workshop Foreman experience.

Skills and Personal Attributes

• Effective communication skills in English and local languages.
• Interpersonal skills; team-building, conflict resolution, listening, supporting.
• Technical expertise in vehicle service and repair.
• Problem-solving and fault-finding skills.
• Planning and organizing.
• Leadership and supervisory skills; motivating and developing team members.
• Ability to deliver results and meet customer expectations.
• Follow instructions, be punctual, and comply with safety and legal standards.
• Ability to cope with pressure.
• Team player.
• Decision-making and action orientation.
• Understanding of business management factors.

Personal Attributes

Initiative, perseverance, relationship-building skills.