Workforce Planner

HotelJobs; Randburg; On-site; ZAR 290,000 - 379,000; Full time

Job summary

HotelJobs in Randburg, South Africa, seeks a Workforce Specialist for a busy international hospitality company based in North JHB. As Workforce Planner you’ll forecast staffing needs, monitor real-time operations, and optimise scheduling and resources.

You will analyse trends, assist with budgeting, and implement workforce management tools and best practices to drive efficiency across the operation. The role requires 2–4 years in workforce planning or operations support, a relevant degree, and

Qualifications

• 2–4 years’ experience in workforce planning, scheduling, or operations support.
• Experience in a call centre environment.
• Bachelor’s degree in business management or related field; Grade 12 minimum.

Responsibilities

• Forecasting and planning workforce needs.
• Scheduling staff to meet demand.
• Real-time monitoring of staffing levels.
• Reporting and analytics on workforce metrics.
• System and compliance management of workforce tools.

Skills

Workforce planning

Scheduling

Operations support

Call centre experience

Education

Bachelor’s degree in Business Management or related field

Grade 12

Job description

New opportunity for a Workforce Specialist to join a very busy international hospitality company based in North JHB. As Workforce Planner you’ll be responsible for planning, monitoring, & optimising workforce operations to ensure optimal staffing, scheduling, & resource allocation. This role supports organisational efficiency by analysing workforce trends, forecasting staffing needs, assisting with budgeting & implementing workforce management tools & best practices.

Key Responsibilities

• Forecasting & Planning
• Scheduling
• Real-Time Monitoring:
• Reporting & Analytics
• System & Compliance Management

Requirements

• Quick starter, ideally 2nd October
• Must have minimum Grade 12 & Bachelor’s degree in business management, Business Administration, Operations Management, or a related field (or equivalent experience)
• 2 - 4 years’ experience in workforce planning, scheduling, or operations support
• Previous experience within a call center environment.

Salary Package

R30 000 + medical contribution + pension