Workforce Manager

Synchro City of Johannesburg, Gauteng, South Africa

Workforce Manager

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Are you a Workforce Management Manager with experience in Operations Management? Have You Thought of Relocating to Dubai?

Workforce Management Manager (Operations) – Relocate to Dubai!

Full Time

Ready to take the next step in your career and work in one of the world's most dynamic and fast-growing financial hubs?

Relocate to Dubai and join our esteemed client in the financial sector where you'll play a pivotal role in shaping strategy and business transformation projects.

Why Dubai?

1. Tax-Free Earnings: Maximise your money with a tax-free salary, allowing you to enjoy a high-quality lifestyle whilst earning and saving more.
2. Full Relocation Package: Our client offers a comprehensive relocation package, including flights, accommodation, and assistance in settling into the vibrant Dubai lifestyle.
3. Lifestyle & Growth Opportunities: Dubai offers an unparalleled cosmopolitan lifestyle, world-class infrastructure, and endless opportunities for professional growth.

Job Purpose

The Operations Workforce Management Manager is responsible for overseeing the end-to-end workforce management process with a focus on strategic planning, workload balancing, and operational efficiency.

Key Responsibilities

1. Strategic Operations Planning & Workforce Management: Develop and implement strategies to effectively manage workload across both inbound and outbound operations.
2. Strategic Forecasting: Forecast both short-term and long-term resource requirements based on expected workload, historical data, and business projections.
3. Cross-Departmental Coordination: Manage workforce requirements across multiple departments.
4. Backlog Management: Oversee the identification, management, and resolution of backlogs in key operational processes.
5. Process Optimisation & Workflow Efficiency: Lead initiatives to optimise workflow processes, reduce inefficiencies, and streamline operations.
6. Performance Management & Quality Assurance: Monitor and drive improvements in quality scores across multiple departments.
7. Long-Term Project Management & Strategic Planning: Lead and manage large-scale, cross-departmental projects.
8. Stakeholder Engagement & Cross-Functional Collaboration: Work closely with senior management and department heads.
9. Compliance & Risk Management: Ensure all operational processes comply with industry regulations.

Key Skills and Competencies

1. Strategic Planning & Workforce Management
2. Operational Efficiency Expertise
3. Cross-Departmental Management
4. Project Management
5. Data-Driven Decision Making

Qualifications & Experience

1. Education: Bachelor's degree is highly desirable.
2. Experience: At least 5 years of experience in workforce management or operations management within a call centre environment.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Technology, Information and Media