Workforce Manager

OneCart (Pty) Ltd; Gauteng; Hybrid; ZAR 350,000 - 600,000; Full time

Job summary

A leading company is seeking a Workforce Manager to oversee workforce planning and management. The role involves creating forecasting processes, partnering with senior management, and managing workforce optimisations. Candidates should have at least two years of experience in workforce management within the retail sector and strong analytical skills. This position offers a balanced hybrid office model with potential overtime.

Qualifications

• At least 2 years' workforce management experience within the retail industry.
• Strong working knowledge and experience of workforce planning methodologies.
• People management experience.

Responsibilities

• Create and manage talent forecasting processes.
• Continuously advise on workforce planning and change management.
• Provide data analysis tools to measure workforce management progress.

Skills

Workforce Planning

Data Analysis

Project Management

Coaching

Education

Relevant qualification

Tools

Excel

PowerPoint

Word

Workforce Planning Systems

Job description

OneCart is looking to hire a Workforce Manager, this position is accountable for creating and managing the talent forecasting processes, frameworks, reports, and tools, evaluating and reconciling gaps and discrepancies, and designing and deploying user-friendly tools and reports for Workforce Planning.

Operational Workforce Planning & Business Partnering

• To provide recommendations on how to schedule the workforce based on operational requirements.
• To identify internal and external barriers to accomplishing strategic workforce goals.
• To continuously partner with businesses to advise on strategy-aligned organisation structures, drive effective workforce planning, and drive change management programs.
• Partner with Operations, HR People partners and business to drive workforce optimisation, implement operating models, manage change and address labour productivity.
• Partner and work with senior management and People Partners to finalise and implement solutions.
• To provide data analysis tools (e.g. dashboards, presentations, etc.) to assist with measuring the workforce management progress.
• Ensure systems/tools are maintained and updated at all times, including ensuring all information is correct/accurate/up-to-date and in line with VIP.
• Testing and evaluating pilot solutions before implementation; verifying results.
• Interpreting data and results into actionable initiatives for business and People partners.
• To source and recommend current scheduling systems to improve efficiencies continuously.
• To research the best practices in scheduling systems within the retail environment.

Workforce Capacity Planning

• Plan future projections of staffing needs, forecasting resource growth based on organisational goals.
• Review, update and improve capacity management methods and practices, research key trends and associated impacts of these on the business.
• Providing a comprehensive source of required talent supply and demand data, predictive analytics and insights into real-time job markets.
• Assess talent risk to ensure critical ratio cover is maintained.
• Identify critical roles within the business and ensure appropriate processes are in place for effective pipeline management.

Agile Project Management & Analytics

• Understanding complex business needs and scope of work; establishing priorities and goals; developing action plans; obtaining and allocating resources while maintaining confidentiality and data integrity.
• Monitoring progress against milestones, assessing for continuous improvement purposes, and adjusting the plan to make course corrections and to address new workforce issues.
• Organising, facilitating, and directing cross-functional meetings to share information, evaluate progress, and implement changes.
• Partner with Operations in developing, implementing, and analysing metrics and methodologies to measure project success, summarising and evaluating project results and process performance.
• Analyse data to identify trends, patterns, and correlations to help stakeholders understand the results.
• Analyse data in order to seek areas of improvement and solutions to problems.
• Understand and interpret the results of the findings with stakeholders.
• Communicating project status with key stakeholders and cross-functional partners where necessary.

Team Management

• Coaches the team in order to ensure the required performance meets the appropriate standard
• Measures and manages the team to ensure out-of-line situations are immediately addressed
• Communicates information in a timely, accurate, and understood manner to all team members

Reporting

• Weekly workforce reports
• To compile on-time and accurate reports based on data findings; compile reports that include graphs, tables, images, lists, stats, or other ways of presenting information that can be easily understood to enable improved decision-making.

Effective teamwork and Self –Management

• Maintain a positive attitude
• Take ownership of driving your career development (skills and knowledge)
• Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
• Communicate effectively, maintain relationships
• Follow any lawful and reasonable instruction from your line manager
• Act as part of the team mainly assisting other members of the team to achieve common goals
• Consistently live and be an example of the Company's values
• Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel
• Adherence to the company policies and associated company policies and procedures

Minimum Academic, Professional Qualifications & Experience

• Relevant qualification
• At least 2 years' workforce management experience within the retail industry
• People management experience
• Strong working knowledge and experience of workforce planning, OD methodologies and principles, project management/change
• Advanced in Excel, PowerPoint, and Word and proficient experience with workforce planning systems and tools
• Understanding and knowledge of SA legislation and HR policies, procedures and processes

Working conditions

• A balance between Hybrid and Office work model
• You may be required to work overtime work from time to time to meet agreed deadlines.