Workforce Manager

Nutun; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A global BPO leader is seeking a Workforce Manager for its Durban office. This role involves capacity planning, workforce management, and collaborating with departments to enhance operational efficiency. The ideal candidate should have strong analytical and organizational skills, a Bachelor's degree in a related field, and experience in workforce management. Join a company dedicated to innovation and community impact.

Qualifications

• Experience in Workforce Management and Workforce Planning.
• Proficient in Capacity Planning and Program Management.
• Strong Analytical Skills required.

Responsibilities

• Responsible for capacity planning, program management, and workforce management.
• Analyze workforce data to forecast and plan future staffing needs.
• Collaborate with various departments to manage workforce planning efficiently.

Skills

Workforce Management

Capacity Planning

Program Management

Analytical Skills

Organizational Skills

Communication Skills

Interpersonal Skills

Education

Bachelor's degree in Business Administration, Management, or related field

Job description

Workforce Manager

Company Description

Nutun is a global BPO leader headquartered in South Africa. With decades of experience, we leverage our innovative, omnichannel solutions across the customer experience and credit lifecycle. Our services range from customer acquisition to debt collection and rehabilitation. We impact the South African economy through award-winning programs in education, job creation, and skills development. We are a force of innovation that generates impact for our clients, colleagues, communities, and country.

Role Description

This is a full-time, on-site role located in Durban. The Workforce Manager will be responsible for capacity planning, program management, and workforce management to ensure optimal staffing levels. The role includes analyzing workforce data to forecast and plan future staffing needs, and implementing strategies to improve operational efficiency. Day-to-day tasks will involve collaborating with various departments to effectively manage workforce planning and ensure smooth operations.

Qualifications

• Experience in Workforce Management and Workforce Planning
• Proficient in Capacity Planning and Program Management
• Strong Analytical Skills
• Excellent organizational and multitasking abilities
• Effective communication and interpersonal skills
• Ability to work on-site in Durban
• Bachelor's degree in Business Administration, Management, or related field
• Experience in the BPO industry is a plus

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Outsourcing and Offshoring Consulting

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