Workforce Manager

Isilumko Staffing; Cape Town; Vor Ort; ZAR 420.000 - 640.000; Vollzeit

Zusammenfassung

Isilumko Staffing is assisting a client in the BPO sector to recruit a Workforce Manager. The candidate should hold a Bachelor’s/College Degree and have at least 4 years in Workforce Management, with dialer experience for outbound campaigns.

The role demands expertise in forecasting, scheduling and real-time time management, strong organizational and presentation skills, and meticulous attention to detail. Weekend shifts may be required.

Qualifikationen

• Bachelor’s/College Degree required.
• Minimum 4 years in Workforce Management.
• Dialer experience for outbound campaigns a must.
• Forecasting, scheduling and real-time time management expertise.
• Strong organizational and attention to detail.
• Excellent written, verbal, and email communication.
• Ability to work in shift schedules and weekends.
• Ability to prioritize workload in a fast-paced environment.

Kenntnisse

Forecasting & scheduling

Real-time time management

Analytical thinking

Strong organizational skills

Ausbildung

Bachelor’s/College Degree

Tools

Dialer

Erlang

Microsoft Office

Outbound tools

Jobbeschreibung

Our client in the BPO sector is urgently looking for Workforce Manager:

Requirements

• Candidate must possess at least a Bachelor’s/College Degree
• 4 years minimum experience in Workforce Management
• Dialer experience for outbound campaigns a must
• Excellent skills in forecasting, scheduling and real-time time management a must
• Strong organizational skills to ensure critical timelines are met
• Accuracy and attention to details a must in this role
• Strong presentation skills
• Detail oriented with ability to deliver project deliverables with little supervision
• Excellent written, verbal and e-mail skills, with the ability to interface effectively with individuals at various levels
• Ability to effectively prioritize workload in a fast paced, real-time and frequently changing environment while remaining detailed and organized
• Demonstrate analytical, organizational, problem solving and creative thinking skills
• Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
• Flexible and willing to work in shift schedules and during weekends

Skills

• Dialer (Advanced)
• Erlang (Advanced)
• Microsoft Office (Advanced)
• Outbound tools