Wholesale Support Executive

Brsk; Johannesburg; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the telecom industry seeks a Wholesale Support Executive to manage customer queries and enhance service delivery. This temporary role requires excellent communication skills and a focus on customer experience while working primarily from home. The successful candidate will strive to resolve issues efficiently, contributing to the team in a dynamic environment.

Benefits

Monthly work-from-home and connectivity allowance

Qualifications

• Passion for delivering outstanding service.
• Ability to stay calm under pressure.
• Experience in telecoms is a bonus.

Responsibilities

• Handle queries across various channels including phone, email, and chat.
• Provide updates during network build, installation, and maintenance.
• Ensure first-contact resolution wherever possible.

Skills

Problem-solving

Communication

Organizational skills

Customer Service

Job description

Wholesale Support Executive

This role is working under our sister brand Netomnia

About Netomnia

Here at Netomnia, we are dedicated to bringing forgotten parts of the UK into the digital revolution and building your fibre future.

We do this through investing in and building new full-fibre networks right across the UK; future-proofing homes and businesses with reliable, high-quality, high-speed internet connections.

About the Team
Our Wholesale Support Team is at the heart of customer experience—supporting Netomnia’s Internet Service Providers, residents, and businesses throughout the build, install, and maintenance journey. We're the go-to for updates, answers, and action across multiple platforms—making sure everyone stays informed and supported at every step.

Netomnia is growing fast, and so are we. That means staying agile, collaborating with teams across the business, and keeping our communication sharp, timely, and proactive.

The Role
We’re looking for a customer-first, solutions-focused Wholesale Support Executive to help us deliver top-tier service. You'll manage inbound and outbound queries, working closely with internal teams to keep things running smoothly.

You'll be the voice of our customers—resolving issues quickly, clearly, and confidently. We want someone who takes ownership, thrives in a fast-paced environment, and always puts the customer experience first.

What You’ll Do

• Handle queries across various channels including phone, email and chat
• Support 24/7/365 operations (on a rota basis)
• Provide updates during network build, installation, and maintenance
• Ensure first-contact resolution wherever possible
• Build great relationships with customers and partners
• Keep internal teams aligned and informed
• Meet team KPIs and service levels

What You’ll Bring

• A passion for delivering outstanding service
• Great communication and problem-solving skills
• The ability to stay calm under pressure
• Strong organisational skills and attention to detail
• Experience in telecoms (a bonus, but not a must)
• Confidence working with a wide range of people

Other
This is primarily a work-from-home role, so you'll need your own reliable laptop, a strong fibre internet connection, a noise-cancelling headset, and a quiet workspace with backup power. To support you, we offer a monthly work-from-home and connectivity allowance.

Although remote, team collaboration is important. You’ll need to attend occasional in-person team meetings and training sessions—so ideally, you should be based in or around Johannesburg or Cape Town.

This is a 3-month contract role with the possibility of becoming permanent based on performance.

Sound like a good fit?
Join us and help shape the future of connectivity—one conversation at a time.