Wholesale Order Specialist

Tidal; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading Direct Placement Agency is seeking a Wholesale Order Specialist to enhance logistics and fulfillment for a rapidly growing e-commerce client. The ideal candidate will excel in order processing, ensure accurate and timely shipments, and maintain thorough documentation while communicating effectively across teams. This full-time remote position requires at least 3-5 years of relevant freelance experience, strong e-commerce knowledge, and exceptional attention to detail. Candidates should possess excellent communication skills, a proactive approach, and the ability to thrive in a fast-paced remote work environment.

Qualifications

• At least 3-5 years of freelancing experience.
• Prior experience in wholesale operations, order fulfillment, or logistics.
• Strong working knowledge of e-commerce and ERP platforms.
• Excellent written and verbal communication skills in English.
• High attention to detail and ability to follow through on complex processes.
• Proactive and solutions-focused, with strong time management skills.

Responsibilities

• Process B2B wholesale orders and track fulfillment from entry to delivery.
• Coordinate with 3PLs, freight partners, and internal teams to ensure accurate and timely shipments.
• Monitor open orders, resolve discrepancies, and prevent chargebacks.
• Maintain wholesale documentation, including invoices, packing slips, and routing guides.
• Communicate proactively with retail partners on order status and issue resolution.
• Support compliance with retailer guidelines and EDI requirements.
• Update and audit ERP and sales systems for accuracy and completeness.

Skills

Communication skills

Detail-oriented

Time management

Tools

Shopify Plus

Amazon Seller Central

SPS Commerce

Google Sheets / Excel

Slack

Zoom

Job description

About the job Wholesale Order Specialist

Job Title: Wholesale Order Specialist

Contractor Fee: $2,000 - $2,500/month

Work Arrangement: Remote

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.

About This Role:

We are hiring a detail-oriented and dependable Wholesale Order Specialist to support the logistics and fulfillment operations of one of our fast-growing e-commerce clients. This role is ideal for someone who thrives on operational precision and clear communication. You will oversee wholesale order processing from start to finishensuring accuracy, timely fulfillment, and effective coordination between 3PLs, sales reps, and retail partners. The right candidate is comfortable with backend systems, understands wholesale workflows, and can handle exception management with professionalism and care.

Key Responsibilities:

Process B2B wholesale orders and track fulfillment from entry to delivery

Coordinate with 3PLs, freight partners, and internal teams to ensure accurate and timely shipments

Monitor open orders, resolve discrepancies, and prevent chargebacks

Maintain wholesale documentation, including invoices, packing slips, and routing guides

Communicate proactively with retail partners on order status and issue resolution

Support compliance with retailer guidelines and EDI requirements

Update and audit ERP and sales systems for accuracy and completeness

Software/Platforms/Tools:

Shopify Plus

Amazon Seller Central

SPS Commerce

Google Sheets / Excel

Slack

Zoom

Qualifications:

At least 3-5 years of freelancing experience

Prior experience in wholesale operations, order fulfillment, or logistics

Strong working knowledge of e-commerce and ERP platforms

Excellent written and verbal communication skills in English

High attention to detail and ability to follow through on complex processes

Proactive and solutions-focused, with strong time management skills

Familiarity with routing guides and retailer compliance is a plus

Able to work independently in a fast-paced remote environment

Shift Schedule:

Monday to Friday, 9:00 AM to 5:00 PM US PST