Wholesale Account Manager-Crocs / Hey Dude

Job title: Wholesale Account Manager - Crocs / Hey Dude

Job Location: Gauteng, Johannesburg

Deadline: April 28, 2025

Job Summary

• Responsible for building and optimising customer relationships with the goal of achieving sales and profit targets through effective planning, management and execution.
• Support the National Sales Manager with the creation of budgets and forecasts, door growth targets and key account plans for the wholesale channel.
• Conduct seasonal reviews by key account.
• Conduct seasonal sell-in meetings with customers to showcase new collections.
• Provide stakeholders with recommendations on product mix and performance of the brand through analysis of sales reports.
• Drive sales by proactively communicating orders and deliveries with customers, suggest top-up orders and ensure order book is converted.
• Work closely with marketing to identify trade marketing opportunities and incorporate into key account plans.
• Conduct store visits - own, customer and competitor - to review trends, customer specific issues and competitor activities to help formulate strategic plans and be proactive in reacting to market conditions.
• Build effective relationships with key account wholesale customers.

Supply Chain & Operations Management

• Proactively manage stakeholders against agreed SLAs: Ensure delivery deadlines are met, keep customers informed regarding stock and operations management.
• Review and manage open order reports from global logistics, in collaboration with the Merchandise Planner.
• Communicate to global logistics on product movement.
• Place orders by order cut-off deadlines.
• Communicate to local logistics on product movements and orders.
• Manage VAS requirements arranged via logistics.
• Manage regular communication and distribution of reports and ATS to customers.

Reporting

• Report monthly on the wholesale sales forecast.
• Conduct seasonal analysis by key account.
• Prepare quarterly business review reporting.
• Request regular sell out from key accounts.

Requirements

• Relevant tertiary qualification (Sales and Marketing).
• At least 2 years experience in a similar role.
• Advanced Microsoft Office ability.
• Ability to travel as and when necessary (Local).
• SAP experience advantageous.
• A strong understanding of lifestyle brands and the market opportunities within the retail, wholesale and e-commerce sector.
• Business and commercial acumen.
• Budgeting and reporting skills with a strong understanding of retail KPI measurements.
• Excellent written and verbal communication skills.
• Highly organized and deadline driven.
• Capacity to collaborate, integrate and facilitate teamwork.
• Ability to network, build and sustain stakeholder relationships internally as well as with external stakeholders is critical.
• Strong customer-first service focus and flexible in approach.
• Strong product focus and understanding.