WFM Solutions Assistant

Shoprite; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in South Africa seeks a WFM Solutions Assistant to support the Group People Productivity team. The role involves schedule generation, WFM queries resolution, data capture, and the design of cost reduction strategies, requiring strong analytical and communication skills. Candidates with a vocational, diploma, or degree in business management and 1-3 years of relevant experience will find this role rewarding in an innovative and employee-centric environment.

Qualifications

• 1-3 years in a Specialist: WFM Solutions or equivalent role is essential.
• Proven track record of delivering WFM solutions is essential.
• Knowledge of HR policies, procedures, legislation, and regulations is essential.

Responsibilities

• Assist in schedule generation for stores and resolve WFM queries.
• Capture and maintain productivity data; design cost reduction strategies.
• Generate routine and ad hoc reports and dashboards.

Skills

Collaboration & Support

Process & Technology

Data Gathering & Reporting

Operational Coordination

Adaptability & Agility

Attention to Detail

Problem-Solving & Troubleshooting

Effective Communication

Business Understanding

Continuous Learning

Compliance & Ethics

Education

Vocational, Diploma, or Degree in business management or equivalent

Tools

WFM processes and systems

Job description

The WFM Solutions Assistant is responsible for assisting the Group People Productivity team in the delivery of WFM solutions for the organization. The primary responsibilities of this role include schedule generation for stores, resolution of WFM related queries, productivity data capture and maintenance, and overtime schedule capture. The WFM Solutions Assistant will support the design and implementation of cost reduction strategies and generate routine and ad hoc productivity reports, dashboards, and presentations.

The WFM Solutions Assistant will manage themselves to deliver solutions and services to the business and participate in enabling an innovative, agile, and employee-centric culture within the Group Productivity team. They will also participate in the enablement of an employee wellness culture and open and transparent communication culture.

• Assisting with the generation of schedules for stores.
• Assisting with the resolution of all WFM related queries.
• Maintaining productivity information of applicable systems and databases.
• Assisting with capturing and processing of productivity and other related data.
• Supporting the design and implementation of cost reduction strategies.
• Managing self to deliver solutions and services to the business.
• Participating in the enablement of an innovative, agile, and employee-centric culture.
• Participating in the enablement of an employee wellness culture.
• Participating in the enablement of a culture of open and transparent communication.
• Generating routine and ad hoc productivity reports, dashboards, and presentations.
• Operating within the Group People Productivity budget.
• Ensuring adherence to Group People Productivity governance structures, policies, processes,frameworks, and procedures.
• Ensuring compliance with organizational and legislative governance frameworks, legislation, and standards.
• Identifying and mitigating WFM risks.
• Participating in the integration and effective flow of work with other solution areas and business.
• Identifying opportunities for continuous improvement in Group People Productivity and WFM processes.

Qualifications

• Vocational, Diploma, or Degree in business management or equivalent

Experience

• 1-3 years in a Specialist : WFM Solutions or equivalent role- (essential).

Exposure to statutory requirements, applying and monitoring relevant laws, regulations, and best practices as they relate to WFM Solutions. Knowledge of HR policies, procedures, legislation, and regulations - (essential).

• Proven track record of delivering WFM solutions - (essential).

Knowledge and Skills

Collaboration & Support - Supports cross-functional teamwork by sharing information and providing assistance. Develops positive relationships with stakeholders to enable efficient service delivery. Responds promptly to inquiries and requests, demonstrating a helpful and solution oriented attitude.

Process & Technology - Demonstrates working knowledge of WFM processes, tools, and systems.

Troubleshoots basic issues and provides user guidance on WFM solutions.

Data Gathering & Reporting - Collects and organizes WFM data to generate standard reports and dashboards. Ensures data accuracy and integrity.

Operational Coordination - Assists in the day-to-day coordination of WFM activities. Follows instructions and helps monitor performance against goals.

Adaptability & Agility - Embraces process improvements and changes to WFM systems. Maintains a positive attitude and provides constructive feedback.

Attention to Detail - Maintains a high level of accuracy and thoroughness when collecting, inputting, and verifying WFM data Follows established procedures and guidelines to ensure compliance and consistency in WFM processes. Carefully reviews work outputs to identify and correct errors or discrepancies.

Problem-Solving & Troubleshooting - Demonstrates an analytical mindset to diagnose and resolve basic WFM-related issues. Applies logical, step-by-step approaches to identify the root cause of problems. Utilises available resources and tools to research solutions and implement corrective actions.

Effective Communication - Communicates clearly and concisely, both verbally and in writing, to convey WFM-related information. Tailors communication style and content to meet the needs of diverse stakeholders. Actively listens to understand requirements, concerns, and feedback, and responds accordingly.

Business Understanding - Understands how WFM solutions support the organization's operational needs. Contributes to the implementation of WFM initiatives.

Continuous Learning - Stays up to date on WFM-related tools, technologies, and best practices. Identifies opportunities for personal development and process enhancements.

Compliance & Ethics - Adheres to WFM-specific policies, procedures, and ethical standards. Escalates non-compliance issues to appropriate personnel.