Wellness Officer - Western Cape

Fidelity Services Group; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company in the financial services sector is seeking a Wellness Officer in Cape Town to promote mental health and wellness among employees. The role involves providing support, conducting workshops, and facilitating counselling services. Ideal candidates will have a degree in social work and experience in a wellness setting, along with strong interpersonal skills.

Qualifications

• Licensed or eligible for licensure as a social worker.
• Previous experience in counselling and support services.
• Familiarity with mental health resources.

Responsibilities

• Facilitate financial and non-financial support to employees.
• Conduct workshops on health challenges and resilience.
• Provide counselling services for employees and families.

Skills

Interpersonal skills

Communication skills

Confidentiality

Coping mechanisms

Education

Degree in social work or related field

Job description

Job Title: Wellness Officer - Western Cape

Job Location: Western Cape, Cape Town | Deadline: June 16, 2025

Minimum Requirements:

• A degree in social work or a related field.
• Licensed or eligible for licensure as a social worker in the state of employment.
• Previous experience providing counselling and support services in a mental health or wellness setting.
• Strong interpersonal and communication skills.
• Ability to work effectively with individuals from diverse backgrounds and experiences.
• Familiarity with mental health resources and support services in the community.
• Ability to maintain confidentiality and professionalism in all interactions with employees.
• Commitment to promoting mental health and wellness in the workplace.

Job Objectives:

• Facilitate provision of critical financial and non-financial support to employees facing injuries, emergencies, and hardships.
• Educate or facilitate quarterly workshops to address health challenges, reduce stress, address anxiety and depression, and build resilience and coping mechanisms.
• Promote wellness awareness through internal communication channels such as email, posters, FESS, and EVP Team Sessions.
• Provide or facilitate counselling services for employees and their immediate families.
• Promote EAP awareness through internal communication methods.
• Conduct Mental Health First Aid Training and facilitate, schedule, or train employees as Mental Health First Aid Trainers.
• Provide emotional and practical support to employees affected by the death of a co-worker.
• Collaborate with HR and COIDA department managers to identify affected employees and create regional WhatsApp groups for quick communication.
• Schedule bereavement and counselling sessions within one week of an incident, facilitated by grief counsellors.
• Report back to the National Wellness Manager within 24 hours of incidents or activities.
• Create peer support groups within teams to foster empathy and shared healing.
• Conduct ongoing workshops on physical wellness, focusing on blood pressure, glucose levels, BMI, etc.
• Promote physical wellness through internal communication channels.
• Facilitate financial literacy workshops on budgeting, savings, and debt management.
• Schedule and coordinate pre-retirement sessions for employees aged 50-60, facilitated by financial advisors, and report monthly to the National Wellness Manager.
• Organize team-building activities to foster camaraderie.
• Facilitate skills development programs for job-related growth.
• Organize Wellness Days to educate employees about wellness topics.