Wellness Assistant - Clicks Lichtenburg Mall

Clicks Group; Lichtenburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the FMCG retail sector is looking for a Customer Service Associate focused on health and nutritional products. This role involves providing expert advice, enhancing customer loyalty, and achieving sales targets within a clean and efficient environment. Candidates need a matric qualification, with a preference for those with a background in sports or nutrition, and at least one year of relevant experience.

Qualifications

• 1 year related experience required.
• Essential selling skills and customer training.

Responsibilities

• Provide exceptional customer service and advice on health and supplements.
• Drive healthcare sales, manage stock, and ensure hygiene standards.

Skills

Communication

Customer Orientation

Selling Skills

Merchandising Skills

Education

Matric (50% English, 50% Maths/60% Maths Lit and a pass in Physical Science or Life Science)

Sports / fitness / nutrition qualification

Job description

Listing reference: click_020429

Listing status: Online

Apply by: 26 June 2025

Position Summary

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Lichtenburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Description

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
  
  

Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
  
  

Skills:

• Essential: Good communication and interaction skills
• Customer and service orientation
• Selling skills
• Merchandising skills
• Desirable:
• Basic computer literacy
  
  

Competencies:

Essential:

• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations
  
  

Desirable:

• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives
  
  

Experience:

Minimum requirements

Essential:

• At least 1 year related experience
• Selling skills; customer related training
  
  

Desirable:

• Experience working with sports nutrition and vitamin related products
  
  

Education:

• Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)
• Desirable: Sports / fitness / nutrition qualification