Wellness Assistant - Clicks KwaMnyandu

Clicks Group; Durban; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading retail group in Durban seeks a customer-focused individual to provide exceptional service in health and supplements. The ideal candidate will have experience in retail operations and a good understanding of health and fitness products. This role involves driving sales, maintaining store hygiene standards, and providing knowledgeable advice to customers. A matric certificate and strong communication skills are essential.

Qualifications

• At least 1 year related experience.
• Experience working with sports nutrition and vitamin related products.
• Selling skills; customer related training.

Responsibilities

• Deliver exceptional customer service.
• Provide suitable advice on healthcare, nutritional and supplement products.
• Drive healthcare sales through cross-selling and upselling.
• Ensure high standards of hygiene and cleanliness in the store.

Skills

Good communication and interaction skills

Customer and service orientation

Selling skills

Merchandising skills

Education

Matric (50% pure/ 60% lit)

English 50%

Pass in Life Science/Physics

Job description

Listing reference: click_020877

Listing status: Online

Apply by: 10 August 2025

Position Summary

Industry: Wholesale & Retail Trade

Job category: Other: Health, Fitness, Medical and Optometry

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Description

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To assist in product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
  
  

Minimum Requirements

Job Knowledge:

• Essential: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
  
  

Job Related Skills

• Essential: Good communication and interaction skills
• Essential: Customer and service orientation
• Essential: Selling skills
• Essential: Merchandising skills
• Desirable: Basic computer literacy
  
  

Job Experience

• Essential: At least 1 year related experience
• Essential: Experience working with sports nutrition and vitamin related products
• Essential: Selling skills; customer related training
  
  

Education

• Essential: Matric (50% pure/ 60% lit)
• Essential: English 50%
• Essential: Pass in Life Science/Physics
• Desirable: Sports / fitness / nutrition qualification
  
  

Competencies

Essential

• Relating and Networking
• Persuading and Influencing
• Following Instructions and Procedures
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives
  
  

Desirable

• Coping with Pressures and Setbacks
• Adapting and Responding to Change
• Adhering to Principles and Values
• Planning and Organising
• Working with People
  
  

Contractual Hours

• 27 - 40hrs
  
  

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people living with disabilities to apply.