Wellness Assistant - Clicks Inanda

Clicks Group; Durban; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A prominent retail group seeks customer-focused individuals to provide advice on healthcare products and drive sales in their wellness section. This challenging role requires excellent communication and strong selling skills, along with a passion for health and nutrition. Potential candidates must be committed to delivering exceptional service while adhering to company standards and procedures.

Benefits

Employee discounts

Professional development opportunities

Qualifications

• At least 1 year related experience essential.
• Experience with sports nutrition and vitamin products required.
• Desirable qualification in sports/fitness/nutrition.

Responsibilities

• Deliver exceptional customer service and provide advice on healthcare products.
• Drive sales through effective cross-selling and upselling strategies.
• Ensure stock availability and adherence to hygiene standards.

Skills

Good communication skills

Customer and service orientation

Selling skills

Merchandising skills

Education

Matric (50% pure/ 50% lit)

Pass in Life Science/Physics

English 50%

Job description

Listing reference: click_020271

Listing status: Online

Apply by: 11 June 2025

Position Summary

Industry: Wholesale & Retail Trade

Job category: Other: Health, Fitness, Medical and Optometry

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Description

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To assist in product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
  
  

Minimum Requirements

Job Knowledge:

• Essential: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
  
  

Job Related Skills

• Essential: Good communication and interaction skills
• Essential: Customer and service orientation
• Essential: Selling skills
• Essential: Merchandising skills
• Desirable: Basic computer literacy
  
  

Job Experience

• Essential: At least 1 year related experience
• Essential: Experience working with sports nutrition and vitamin related products
• Essential: Selling skills; customer related training
  
  

Education

• Essential: Matric (50% pure/ 50% lit)
• Essential: English 50%
• Essential: Pass in Life Science/Physics
• Desirable: Sports / fitness / nutrition qualification
  
  

Competencies

Essential

• Relating and Networking
• Persuading and Influencing
• Following Instructions and Procedures
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives
  
  

Desirable

• Coping with Pressures and Setbacks
• Adapting and Responding to Change
• Adhering to Principles and Values
• Planning and Organising
• Working with People
  
  

Contractual Hours

• 27 - 40hrs
  
  

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.