Wellness Assistant - Clicks Hazyview

Clicks Group Limited; Mpumalanga; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading retailer based in KwaZulu-Natal and Mpumalanga is seeking a candidate to deliver exceptional customer service and advice on healthcare and nutritional products. The ideal candidate will possess good communication skills and have at least 1 year of related experience. Knowledge of retail operations and a Matric certificate with specific subject passes are essential. Join a dynamic team committed to sales and customer satisfaction.

Qualifications

• At least 1 year related experience.
• Selling skills; customer related training.
• Experience working with sports nutrition and vitamin related products.

Responsibilities

• Deliver exceptional customer service through in-store visibility and proactivity.
• Consult with customers and provide suitable advice on healthcare products.
• Drive healthcare sales in line with targets.
• Ensure high standards of hygiene and cleanliness within the store.

Skills

Good communication and interaction skills

Customer and service orientation

Basic computer literacy

Relating and Networking

Persuading and Influencing

Delivering Results and Meeting Customer Expectations

Following Instructions and Procedures

Presenting and Communicating Information

Achieving Personal Work Goals and Objectives

Education

Matric (50% English, 50% Maths/60% Maths Lit and a pass in Physical Science or Life Science)

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills:

• Essential: Good communication and interaction skills
• Customer and service orientation
• Basic computer literacy
• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Experience:

• At least 1 year related experience
• Selling skills; customer related training
• Experience working with sports nutrition and vitamin related products

Education:

• Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)

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