Wellness Assistant - Clicks Aurora

Clicks Group Limited; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in the FMCG sector is seeking a dedicated individual to enhance customer service and drive sales in healthcare products. The ideal candidate will possess strong communication skills and a basic understanding of retail operations. This role involves engaging with customers, providing product advice, and ensuring stock availability to maximize sales and customer satisfaction.

Qualifications

• At least 1 year related experience in retail.
• Experience working with sports nutrition and vitamin related products.

Responsibilities

• Deliver exceptional customer service and advice on healthcare products.
• Drive healthcare sales and manage stock availability.
• Ensure high standards of hygiene and cleanliness in-store.

Skills

Good communication and interaction skills

Customer and service orientation

Basic computer literacy

Relating and Networking

Persuading and Influencing

Delivering Results and Meeting Customer Expectations

Following Instructions and Procedures

Presenting and Communicating Information

Achieving Personal Work Goals and Objectives

Education

Matric

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills:

• Essential: Good communication and interaction skills
• Customer and service orientation
• Basic computer literacy
• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Experience:

• At least 1 year related experience
• Selling skills; customer related training
• Experience working with sports nutrition and vitamin related products

Education:

• Essential: Matric (50% English , 50% Maths/ 60% Maths Lit and a pass in Physical Science or Life Science)

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