Wellness Advisor - Clicks The Galleria

Clicks Group Limited; KwaMakhutha; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the FMCG sector seeks a customer service representative in healthcare and supplements. The role focuses on providing expert advice to customers, driving sales, and maintaining high standards in-store. Applicants should have a Matric qualification and at least one year of relevant experience, particularly in retail and nutrition products.

Qualifications

• At least 1 year related experience in retail.
• Experience working with sports nutrition and vitamin-related products beneficial.

Responsibilities

• Deliver exceptional customer service through knowledge and understanding of health and supplements.
• Drive healthcare sales and stock availability while adhering to principles of stock management.

Skills

Good communication and interaction skills

Customer and service orientation

Basic computer literacy

Persuading and Influencing

Delivering Results and Meeting Customer Expectations

Education

Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)

Job description

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills:

• Essential: Good communication and interaction skills
• Customer and service orientation
• Basic computer literacy
• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Experience:

• At least 1 year related experience
• Selling skills; customer related training
• Experience working with sports nutrition and vitamin related products

Education:

• Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)

Contractual Hours:

• 38 - 40hrs

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan.We also encourage people with disabilities to apply.

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