Wellness Advisor - Clicks Market Square Plett

Clicks Group Limited; Plettenberg Bay; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading company in the wholesale and retail trade is seeking a Wellness Advisor to provide exceptional service and advice on healthcare and nutritional products. The role involves engaging with customers, driving sales, and maintaining stock availability while ensuring high standards of hygiene. Ideal candidates will have a matric qualification and at least one year of relevant experience.

Qualifications

• At least 1 year of related experience in retail.
• Experience with sports nutrition and vitamin-related products.

Responsibilities

• Deliver exceptional customer service and engage customers based on health knowledge.
• Drive healthcare sales and ensure stock availability.
• Maintain hygiene standards and adhere to store procedures.

Skills

Communication

Customer Orientation

Basic Computer Literacy

Networking

Persuasion

Result Delivery

Education

Matric with at least 50% in English and Maths

Pass in Physical Science or Life Science

Job description

Wellness Advisor - Clicks Market Square Plett

Listing reference: click_020089

Listing status: Online

Apply by: 21 May 2025

Position summary

Industry: Wholesale & Retail Trade

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition, and supplementation to maximize sales and build customer loyalty.

Job Objectives:

1. Deliver exceptional customer service through in-store visibility and proactive engagement based on knowledge of health and supplements.
2. Consult with customers and provide suitable advice on healthcare, nutritional, and supplement products.
3. Drive healthcare sales in line with targets by promoting a broad range of brands through cross-selling and upselling to increase profitability.
4. Ensure stock availability in healthcare aisles by adhering to stock management principles and procedures to drive sales.
5. Prevent wastage by following stock rotation principles.
6. Prevent stock losses by adhering to risk management policies.
7. Maintain high standards of hygiene and cleanliness within the store to create an appealing shopping environment.
8. Implement product merchandising following guidelines and procedures.
9. Adhere to all store standard operating procedures.
10. Focus on personal development and product knowledge, sharing information with relief staff to ensure continuity of service.

Knowledge:

• Desirable: Basic health, fitness, and supplements product knowledge
• Essential: Basic knowledge of retail store operations (stock management, merchandising, risk management)

Skills:

• Good communication and interaction skills
• Customer and service orientation
• Basic computer literacy
• Relating and networking
• Persuading and influencing
• Delivering results and meeting customer expectations
• Following instructions and procedures
• Presenting and communicating information
• Achieving personal work goals and objectives

Experience:

• At least 1 year of related experience
• Selling skills and customer-related training
• Experience working with sports nutrition and vitamin-related products

Education:

• Essential: Matric with at least 50% in English and Maths, or 60% in Maths Lit, with a pass in Physical Science or Life Science

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