Webchat Customer Service Advisor

Surgo PTY Ltd; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic opportunity for an experienced Webchat Customer Service Advisor at a leading company in Cape Town. You will assist inbound customers with their queries, providing high-quality service and ensuring customer satisfaction. Candidates should have a minimum of 2 years of experience in customer care within a call centre environment and possess excellent English communication skills.

Qualifications

• 2-year minimum customer care experience (Webchat) in a call centre.
• Well-spoken and able to write in English well.
• CRM & Social media skills & experience would be an added bonus.

Responsibilities

• Assist inbound customers with queries, complaints, and compliments.

Skills

Customer care experience

CRM skills

Social media skills

Communication

Education

Completed Matric

Job description

We are looking for vibrant, experienced Webchat Customer Service Advisors to assist inbound customers with queries, complaints and compliments:

• 2-year minimum customer care experience (Webchat) in a call centre
• Completed Matric
• Well-spoken and able to write in English well
• CRM & Social media skills & experience would be an added bonus
• Be able to travel to Century City, Cape Town
• Start date first week in July 2024

Please use this reference when applying to this positionL863YV63