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Web Hosting Agents

1-gird South Africa

Cape Town

On-site

ZAR 300,000 - 400,000

Full time

22 days ago

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Job summary

A leading company in the hosting industry is seeking a Hosting Customer Service Representative in Cape Town. This role involves providing outstanding customer service, processing orders, and addressing customer inquiries. Candidates should possess excellent communication skills and at least one year of relevant experience.

Qualifications

  • 1+ years of experience as a Hosting Customer Service Representative.
  • Proficiency with computers and CRM software.
  • Flexible availability and superb customer service skills.

Responsibilities

  • Maintain a professional attitude towards customers.
  • Communicate through various mediums, including phone and web.
  • Build customer relationships and process orders.

Skills

Communication
Customer Service
Time Management
Multitasking
Team Player

Education

High School Diploma

Tools

CRM Software

Job description

MUST HAVE EXPERIENCE IN HOSTING

About the Hosting Representative Position

As a HOSTING Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, resolve complaints, and process orders and requests.

To succeed in this role, excellent communication skills are a must. You’ll need to be a quick thinker who can keep your cool even in the face of stressful situations with customers. In your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.

Hosting Representative Responsibilities
  • Maintain a professional and friendly attitude towards customers at all times
  • Communicate with customers through various mediums, including in-person, phone, and web
  • Build relationships with customers to ensure their satisfaction
  • Provide prompt responses to customer inquiries and complaints, assisting to solve issues
  • Maintain records of customer interactions, including sales, comments, and complaints
  • Process orders and forms as needed
  • Keep up-to-date on company offerings to ensure clients get the best products
Representative Requirements
  • [1+] years of Hosting Customer Service Representative experience
  • High school diploma
  • Proficient with computers and CRM software
  • Excellent communication skills
  • Superb customer service, time-management, and multitasking skills
  • Must be a team player
  • Must have flexible availability

Salary on offer is between R8000 -R12 000 depending on experience in the hosting industry. THIS IS A MUST

If you have not heard back from us within two weeks please consider your application unsuccessful.

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