Warranty Clerk

Sydsen Group (Pty) Ltd; Krugersdorp; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading company in the automotive industry is seeking a dedicated Warranty Clerk to manage warranty claims and support the service team. The ideal candidate will have at least 2 years of experience in a similar role and possess strong organizational skills. This position offers an opportunity to contribute to a dynamic team while ensuring efficient warranty processes.

Qualifications

• 2+ years of experience in a warranty clerk position in the Automotive Industry.
• Matric or higher qualification required.

Responsibilities

• Process and manage warranty claims according to manufacturer guidelines.
• Maintain warranty parts and ensure proper documentation.
• Prepare and manage weekend and month-end reports.

Skills

Organisational skills

Attention to detail

Communication skills

Problem-solving attitude

Fluency in English

Education

Matric (high school diploma) or higher qualification

Job description

We are seeking a very well-organized, dedicated and detail-oriented Warranty Clerk to join aservice team for the motorindustry. This role involves managing warranty claims, maintaining records, and supporting the Workshop Manager to ensure all warranty processes are executed smoothly.

Duties & Responsibilities

• Process and manage warranty claims according to manufacturer guidelines.
• Invoice and cost job cards daily to ensure accurate record-keeping.
• Maintain warranty parts and ensure proper documentation.
• Submit goodwill claims for customer repairs outside standard warranty parameters.
• Prepare and manage weekend and month-end reports.
• Track and update daily "work in progress" summaries for the service team.
• Communicate effectively with head office, internal departments, and external stakeholders.
• Occasionally provide relief for the service advisor when needed.
• Comply with all company service department procedures and quality standards.
• Perform additional duties as assigned by management.

Desired Experience & Qualification

• Education : Matric (high school diploma) or higher qualification.
• Experience : 2+years of experience in a warranty clerkposition in the Automotive Industry

Skills & Attributes :

• Strong organisational and record-keeping skills
• Attention to detail and accuracy
• Excellent verbal and written communication skills
• Team player with a proactive, problem-solving attitude
• Ability to read and write fluently in English
• Confident and capable of anticipating issues and needs