Warehouse Supervisor

Warehouse Supervisor Updated September 2022 Page 1 of 5 Warehouse Supervisor Supply Chain Accountable for quality, standards, service and desired outputs within inter-related functional areas of responsibility. May be responsible for work of others. Job Purpose To ensure that the balance between great Customer Service and Cost Compression is struck by satisfying Customer Demand in a Safe, efficient and effective manner with continuous improvement being top of mind. Key Accountabilities and Outputs Health, Safety and Environment

• Maximum Safe Pallet stacking heights complied with
• Site housekeeping standards maintained using the 5S philosophy
• Ensure adherence to site safety standards as head of Safety, Health and Environmental Committee
• Ensure compliance to all relevant legislation
• Conduct Planned Job Observations.
• Ensure adherence to site safety standards and critical member of Safety, Health and Environmental Committee in line with the OSH Act.
• Ensure the safe operation of vehicles in accordance with the Road Traffic Act within and outside of the Distribution Centre.
• Ensure compliance to all relevant legislation and support a safe environment for The Beverage Company's Employees, Contractors and Visitors. Enhanced Customer Service
• Maintain good Customer relations by delivering on promise consistently.
• Feedback on all Customer comments, queries and suggestions within the service level agreement.
• Supervision of all Forklift Drivers and Pickers.
• Feedback on queries, complaints, incorrect loading and picking conducted to prevent recurrence.
• Turn around Times in Warehouse is met as per standard Effective stock quality management
• Warehouse stock age standards maintained by ensuring stock rotation principles applied
• Ensures quality control through checking packaging on warehouse floor and prior to loading Effective inventory management
• Participation in handover process before and after every shift
• Accurate stock counts performed when requested
• Maintain clear and effective communication with Stock Clerk, Warehouse Controller and Warehouse Supervisor Management and Leadership
• Ensure that The Beverage Company's Vision, Mission, Values and strategic goals are communicated and understood by all Employees and Contractors. Warehouse Supervisor Updated September 2022 Page 2 of 5
• Employees are managed in accordance with The Beverage Company's Performance Management philosophy.
• Provide on the job coaching and mentoring to promote continuous improvement.
• Manage Employees in a manner that maintains a healthy Industrial Relations climate.
• Employee punctuality, Time and Attendance managed to meet operational requirements and within budget confines.
• Ensure that all Employees are conversant/compliant with relevant business information, policies, processes and procedures. Accurate checking, loading and unloading of vehicles
• Ensure that all independent check conducted of all loads to ensure correct quantities of split and full pallets
• Accurate recording of returns
• Facilitate efficient loading and unloading of vehicles
• Maintain clear and effective communication with Warehouse Controller / and other team members
• All documentation accurately and comprehensively completed Routine Responsibilities
• Perform physical inventory counts and investigate variances.
• Physical activity to be recorded in the ERP system to promote visibility and good governance.
• Engage with the Distribution Controller to execute loading inline with the Load Plan.
• Resourcing plans to be developed in line with volume forecasts.
• Ensure efficient and accurate picking and loading of Distribution vehicles.
• Ensure that vehicles are loaded within the TAT standard.
• Equipment operated safely within Manufacturers specifications and compliant with the OHS Act.
• Validate Time and Attendance/Overtime for clocking Employees Adherence to Food Safety Requirements
• Commitment to The Beverage Company's Food Safety policy and its objectives
• Ability to understand and implement all food safety requirements
• Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs
• Compliance with PPE requirements including jewellery policy
• Compliance with personal hygiene requirements in accordance with the organisations code of practice
• Active engagement in all training including competency testing
• Regular practice of hand washing and sanitising
• Prevention of cross-contamination of products - no allergens allowed in the manufacturing facility
• Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel
• Reporting of any illness or communicable disease before the commencement of shift
• Compliance with all legal, regulatory and customer requirements
• Enforce GMPs and conduct themselves in a manner conducive with food safety practices
• Maintain high standards of housekeeping and hygiene of equipment, facilities and work environment
• Informed and vigilant on food defense and food fraud risks
• Promote, encourage and continuously grow the organisations food safety culture
• Maintain zero compromise on product quality and safety Warehouse Supervisor Updated September 2022 Page 3 of 5
• Collaborate with internal food safety team to realise the organisations goals of retaining GFSI certification and continuous improvement Financial Management
• Continuously seeks financial optimisation opportunities and demonstrates an Entrepreneurial outlook.
• Monthly financial performance analysed, necessary plans put in place to correct if required with detailed commentary supplied.
• Conversant with relevant business information, policies, processes and procedures Additional Region-Specific Accountabilities and Outputs Qualifications and Experience
• Bachelors Degree (3 years) / NQF level 7 (Essential)
• Upto 2 years experience (Supervisory) FMCG
• MS Excel; MS Word; SAP; E Mail; MS PowerPoint Key Qualities Communication
• Detailed verbal or written instructions or requests to employees or contractors Problem Solving
• Proactive identification of functional problems related to a specific process or policy, determine cause and impact, and choose the best alternative to solve the problem based on guidelines provided and an understanding of the theory or practices underpinning the problem. Relationships Maintained
• Others in own work area Warehouse Supervisor Updated September 2022 Page 4 of 5 NB: While Job Descriptions are written up for the purpose of a basic outline of the work and responsibilities associated with the Job, The Beverage Company encourages and expects all employees from time to time, to assist with work that may not be a direct part of their job description. Name Signature Date Employee Line Manager Warehouse Supervisor Updated September 2022 Page 5 of 5 Behavioural Competencies Planning and Organising
• Manages time effectively, ensuring effective completion of tasks under stressful deadlines.
• Able to prioritise activities and resources, ensuring that results are achieved effectively.
• Able to evaluate progress and make appropriate adjustments to initial plans, ensuring a successful outcome. Judgment and Decision Making
• Able to gather information from a variety of sources.
• Understands cause and effect relationships within data and interprets this to make competing, holistic decisions
• Develops alternatives before making complex decisions
• Looks for the most innovative, efficient and value adding solution when making a decision
• Makes decisions in time and forecasts when decisions need to be made
• Formulates a "big picture" understanding of the near-term impact of decisions (including the time and resources required to implement decision)
• Evaluates the longer term business impact of decisions
• Takes initiative when making decisions Verbal Communication
• Able to communicate verbally in a logical manner.
• Takes the intended audience into account when communicating verbal information.
• Makes use of appropriate business language in verbal communication.
• Includes all relevant information in verbal arguments.
• Demonstrates proficiency of language in verbal communication.
• Interprets complex information to expresses own viewpoint in verbal communication.
• Concludes verbal arguments by making reference to relevant facts Leadership
• Able to communicate and gain team commitment to a vision of what is to be achieved.
• Delegates fully and creates opportunities which help others to develop their potential.
• Identifies inequalities of opportunity within the workplace and takes steps to address them.
• Inspires and empowers others to overcome difficulties and achieve goals.
• Nurtures strong team identity and pride. Analytical Thinking
• Able to take a complex task and breaking it down into manageable parts in a logical, detailed way.
• Thinks of multiple explanations or alternatives to a problem
• Able to identify the information needed to solve a problem effectively
• Performs tasks accurately and thoroughly, making adjustments to ensure needs are met
• Considers business priorities when making decisions or analysing the costs and benefits of various alternative solutions.