Ward Administrator - Maternity/Neonatal

netcare; Umhlanga Rocks; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Netcare invites you to be part of our journey in a ward administration role. You will handle telephone etiquette, patient admissions, bed bookings, and data entry into SAP and CareON systems.

Ideal candidates have Grade 12 and 2-3 years’ administration experience with knowledge of SAP IS-H being advantageous. This is a full-time, on-site position at our KwaZulu-Natal unit.

Qualifications

• Grade 12 or equivalent NQF Level 4 qualification is required.
• Business Administration or Secretarial qualification preferred.
• 2-3 years' experience in an administration position.

Responsibilities

• Answer the telephone in a friendly and professional manner.
• Document Bed Bookings and admit patients to ward.
• Update patient boards and SAP entries with accurate information.
• Assist with stock control and ward stock management.
• Coordinate discharge processes and related documentation.
• Transcribe off duties to staff allocation books and take minutes of staff meetings.

Skills

Telephone etiquette

Customer service

Communication

Organizational skills

Education

Grade 12 or equivalent NQF Level 4

Business Administration or Secretarial Qualification

Tools

SAP IS-H

Job description

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTENCY OF CARE

• Telephone Etiquette
• Answers the telephone in a friendly and professional manner.
• Takes messages for staff, patients and doctors.

Bed Bookings

• Document bookings from the Bed Booking Clerks and allocate beds to new patients in the ward.
• Admit the patient into the ward.
• Ensure all new admissions are on the patients name board with the time and date of theatre.
• Update patient board when patient arrives

Admissions

• Welcome the patient.
• Accompany the patient to his/her room
• Ensure the patient receives a ward information form.
• Place patient stickers in the Ward Admission Register.
• Clinical work station must be accurate-check that the patient is in the correct room and bed. Correlate SAP, CareON and IMT( Correct patient in correct bed)

Transfers

• Ensure suitable arrangements are made with the ward that patient is being transferred to or from.
• Ensure the transfer form has been completed by the relevant nurse and filed in the patients file- (Non-CareON hospitals)
• Obtain a bed number and unit and hospital for any interfaculty transfer
• Inform and confirm the relevant nursing staff about the transfer arrangement. Ensure that Transfer process has been completed on CareON by the relevant nursing staff.
• Ensure the doctor and the patients families are informed of the transfer.
• Ensure ward transfer are done timeously on SAP.

Discharges

• Inform the patients' family of discharge when requested.
• Ensure the patient is discharged timeously on SAP.
• Ensure that discharge process has been completed on CareON by the relevant nursing staff.
• Ensure discharge files are accurately completed and sent to billings.
• Assist Nursing Staff to make follow up appointments for the discharged patient.

Ward Staff Administration

• Assist with staff shift planning in the ward if required.
• Schedule nursing staff hours on Kronos system. Assist with editing of time cards on Kronos.
• Ensure that the nursing staff are informed of new memorandums distributed by the business. Update internal communication book and unit specific digital group.
• Transcribe off duties to staff allocation book.
• Take minutes of staff meetings.

Stock Control

• Assist the Unit manager with stock related issues.
• Capture manual charge sheets when required.
• Assist with management of stock in the absence of a Stock Controller. Work closely with the allocated stock controller to ensure optimum stock levels.
• Ensure stock levels are at the required levels (stationery and ward stock).

General Tasks

• Maintain excellent customer care with all ward stakeholders.
• Capture required data onto SAP.
• Ensure patient name board is kept updated.
• Do daily hospitality rounds in unit.
• Do daily FAD rounds in unit and provide feedback to Unit Manager.
• Check that all TVs and bells are in working order and provide feedback to Unit Manger
• Ensure the delivery of flowers to patients.
• Complete job cards. Log job cards timeously and follow up on completion.
• Ensure that the nurse's station & ward reception area is neat and tidy at all times. Ensure CareON charging station is clean and assist the UM/Shift leader with the control of the IPADS
• Ensure that patient statistics are captured.
• Update IMT daily - IMT-Merge patient information, Load devices, Stop devices, Check and load CRE and MRSA info
• Care ON-Update patient information
• SharePoint-Update death register
• Assist with linen control.

TRANSFORMATION OF OUR SOCIETY

Personal and professional development

• Assume responsibility for own personal and professional development.
• Keep up to date with Netcare's evolving policies and procedures.

SKILLS PROFILE

EDUCATION

• Essential
• Grade 12 or equivalent NQF Level 4 Qualification.
• Preferred
• Business Administration and / or Secretarial Qualification.

WORK EXPERIENCE

• Essential
• 2-3 years' experience in administration position.

KNOWLEDGE

• Essential
• Computer literate.
• Preferred
• Knowledge of SAP IS-H is advantageous.

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee's ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

NETCARE VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about t