Waitron (Western Cape, Cape Town)

Anew Hotels & Resorts; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

An established industry player in hospitality is looking for a vibrant Waitron to join their team at ANEW Hotel Greenpoint. In this role, you will be the face of the hotel, delivering exceptional service and creating memorable experiences for guests. Your responsibilities will include taking and processing orders, upselling menu items, and ensuring that the dining area is welcoming and well-prepared. If you are passionate about hospitality and thrive in a fast-paced environment, this is the perfect opportunity for you to shine and grow your career in a supportive and dynamic setting.

Qualifications

• At least one year of waiter experience in a 3- or 4-star property.
• Hospitality qualification is desirable.

Responsibilities

• Greet customers and provide friendly service.
• Input orders accurately into PlusPoint system.
• Set up conference venues and ensure cleanliness.

Skills

Customer Service

Upselling

Attention to Detail

Self-Motivation

Education

Matric (Grade 12)

Hospitality Qualification

Tools

PlusPoint Systems

Job description

Job Title: Waitron at ANEW Hotel Greenpoint

ANEW Hotel Greenpoint is seeking a bubbly Waitron to assist with taking orders, serving, and upselling food and beverages to guests.

The ideal candidate will create a positive first impression, exceed customer expectations through efficient and friendly service, demonstrate good knowledge of the menu, and contribute to the overall success of the company.

Location: Western Cape, Cape Town

Minimum Requirements

1. Matric (Grade 12) certificate; a hospitality qualification is desirable
2. At least one year of waiter experience in a 3- or 4-star property within the hospitality industry
3. Restaurant experience
4. Knowledge of PlusPoint systems and procedures
5. High level of customer service, disciplined, organized, with attention to detail
6. Self-motivated and ambitious
7. Ability to work shifts, including nights and weekends

Responsibilities

1. Greet customers politely upon entry, projecting a hospitable, friendly, and warm attitude
2. Explain menu items, including preparation, ingredients, and presentation; practice suggestive selling to enhance customer experience and increase sales
3. Input orders accurately into PlusPoint
4. Adhere to cash handling and money procedures
5. Set up and reset conference venues, including decorations, condiments, napkins, utensils, and ensuring tables are cleaned
6. Bid farewell to guests and invite them to return