Waiter - Stellenbosch

Empact Group; Stellenbosch; On-site; ZAR 120,000 - 180,000; Full time

Job summary

A leading company in the hospitality sector is seeking a dedicated Waiter to join their team in Stellenbosch. The ideal candidate will have at least one year of experience in a catering environment and possess strong customer service skills. Responsibilities include taking orders, serving food and beverages, and ensuring a pleasant dining experience for guests. Flexibility to work shifts and a strong team spirit are essential for this role.

Qualifications

• Minimum of 1 year experience as a waiter in catering environment.
• Experience in a Hotel environment will be an advantage.

Responsibilities

• Greet and escort customers to their tables.
• Take accurate food and drinks orders using POS software.
• Provide excellent customer service to guests.

Skills

Customer Service

Multitasking

Communication

Organization

Education

Matric

Tools

POS Ordering Software

Job description

The incumbent will be responsible for taking orders and deliver food and beverages to customers serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties.

Education And Experience Required

• Minimum of 1 year experience as a waiter in catering environment is essential
• Matric is essential
• Experience in a Hotel environment will be an advantage
• Butler or Housekeeping experience
  
  

Knowledge, Skills And Competencies

• Knowledge of and compliance with food safety standards.
• Proven work experience as a Waiter or Waitress
• Hands-on experience with cash register and ordering information system
• Basic math skills
• Attentiveness and patience for customers
• Excellent presentation skills
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts
  
  

Key Areas Of Responsibility

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies)
• Prepare tables by setting up linens, silverware, and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Communicate order details to the Kitchen Staff
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses, and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g., parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests