Waiter/ess River Cruise

Crew Life at Sea; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading maritime service provider is seeking experienced waiters to join their team aboard vessels. Ideal candidates should possess excellent English and/or German language skills, along with a strong focus on customer service and professionalism. Responsibilities include serving food and beverages with courtesy and maintaining high standards of cleanliness. This position requires flexibility in working hours and the ability to work independently.

Qualifications

• Experience as a waiter or in the hotel industry.
• Able to work unsupervised and flexible hours.
• Professional attitude towards passengers.

Responsibilities

• Serve food and beverages ensuring total passenger satisfaction.
• Maintain cleanliness of tables, service items, and equipment.
• Address passenger complaints promptly and professionally.

Skills

English language skills

German language skills

Reliability

Professionalism

Flexibility

Job description

1. EXPERIENCE/ SKILLS/ CHARACTER

Must have experience on ships or in the hotel industry as a Waiter;

Must be able to deal with passengers in a professional manner;

Must have English and/or German language skills;

Must be reliable and able to work unsupervised;

Must be able to work a flexible time schedule and meet the company's standards.

2. DUTIES AND RESPONSIBILITIES

Maintain a friendly, courteous, and professional attitude towards passengers and crew while staying focused on assigned tasks.

Adhere to the company's appearance standards:

• No visible piercings while on duty, except for regular stud earrings for female crew members.
• No visible tattoos while on duty.
• Maintain good personal hygiene, including short and clean fingernails, a well-groomed haircut for men, and a moderate hairstyle for women.
• Always wear a clean and proper uniform according to vessel regulations.

Food & Beverage Service

• Serve food and beverages to passengers in a friendly, efficient, and courteous manner, ensuring total passenger satisfaction.
• Be familiar with all menu items, their preparation methods, and service procedures.
• Ensure all food and beverages adhere to onboard menu specifications, are properly presented, and served at the correct temperature.
• Address passenger complaints promptly and professionally; inform the Maître D’hôtel or Head Waiter of any issues.
• Follow and maintain Food & Beverage hygiene standards onboard.

Setup & Equipment Maintenance

• Set up tables, side stations, buffets, and displays in accordance with company standards.
• Ensure all glasses, cutlery, crockery, and other service items are clean and in good condition before use.
• Be responsible for minimizing breakage and loss of equipment.
• Clean all tabletops and seating furniture as needed, ensuring that all setup items are clean and properly placed.
• Maintain the cleanliness and proper functioning of all equipment and vessel property used in service.