VoIP Network Engineer — Escalations & Troubleshooting

Hire Resolve; Johannesburg; On-site; ZAR 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary based on experience

Job summary

A prominent Telecommunications Provider in Johannesburg is seeking a highly skilled individual with comprehensive VoIP expertise and a strong networking background. In this critical role, you will manage technical escalations, troubleshoot complex voice issues, and ensure timely resolutions for clients. Experience with VoIP monitoring tools and a solid understanding of networking fundamentals are essential. This position offers a competitive salary based on your experience and skills.

Qualifications

• Expertise from signaling to termination in VoIP.
• Experience with VoIP Monitoring Tools like VoIPMon or OCOM.
• Understanding of Session Border Controllers (SBCs).
• Experience with SIP, RTP, Codecs, NAT traversal.
• Familiarity with Softswitch platforms like PortaOne.
• Working with upstream providers and telcos.

Responsibilities

• Serve as the primary point for technical escalations.
• Use diagnostic tools to identify and solve voice failures.
• Manage the full incident lifecycle and provide feedback.
• Engage with service providers to resolve complex issues.
• Provide mentorship and training to new agents.

Skills

End-to-end VoIP expertise

Strong Networking Background

Clear Communication

Self-Management

VoIP Technologies (SIP, RTP, Codecs)

SIP Advanced Understanding

Troubleshooting Tools (Wireshark, SIP traces)

Networking Fundamentals (TCP/IP, DNS)

Hardware Knowledge (Mikrotiks, Cisco)

Basic Knowledge (SQL and Linux)

Tools

VoIP Monitoring Tool

Wireshark

Job description

A prominent Telecommunications Provider in Johannesburg is seeking a highly skilled individual with comprehensive VoIP expertise and a strong networking background. In this critical role, you will manage technical escalations, troubleshoot complex voice issues, and ensure timely resolutions for clients. Experience with VoIP monitoring tools and a solid understanding of networking fundamentals are essential. This position offers a competitive salary based on your experience and skills.