Virtual Receptionist (JOB ID:VR900)

Inside Out; Cape Town; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A leading virtual receptionist company based in the United States is seeking skilled Virtual Receptionists. Your role will include handling inbound calls, answering queries, and scheduling appointments for clients in the home services industry, requiring excellent communication and multitasking abilities.

Qualifications

• Experience in BPO or customer service preferred.
• Willingness to learn client-specific protocols.
• Strong written and verbal communication skills required.

Responsibilities

• Answer inbound calls with professionalism.
• Schedule appointments using client CRMs.
• Send accurate call summaries to clients.

Skills

Communication skills

Attention to detail

Multitasking

Tools

Computer with Intel i3 processor

Backup power source

Backup internet connection

Job description

C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.


" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"

Job ID : VR800

Job Description:

We are a virtual receptionist company based in the United States looking for skilled and professional Virtual Receptionists to effectively handle inbound calls, answer inquiries, and book appointments for our clients in the home services industry. Our clients include cleaning companies, electricians, plumbers, landscapers, and more.

As a Virtual Receptionist, you will represent our clients as if you were part of their in-office team. You will greet callers warmly, answer questions based on our client’s guidelines, and schedule appointments using their CRM or scheduling platforms. Training will be provided to ensure you can confidently and accurately handle customer inquiries.

During calls, you will take detailed call summary notes, capturing the customer’s contact information, reason for inquiry, and any other relevant details. After each call, you will promptly send these summaries to our clients, ensuring accuracy and professionalism.

Key Responsibilities:

• Answer inbound calls with professionalism and a friendly tone.
• Follow client-provided scripts and standard greetings.
• Provide accurate responses to customer inquiries.
• Schedule appointments using client CRMs and scheduling platforms.
• Take detailed call summary notes while on the call.
• Send accurate and well-written call summaries to clients immediately after calls.
• Ensure all call details are recorded without typos or missing information.
• Communicate with clients as needed to confirm instructions and receive feedback.

Qualifications & Requirements:

Technology Requirements:

• Internet speed of at least 40 Mbps.
• Computer with Intel i3 processor or higher, 8GB RAM.
• Backup power source.
• Backup internet connection.

Working Qualifications:

• Previous BPO or customer service experience is preferred.
• Ability to multitask by managing calls, taking notes, and sending follow-ups.
• Strong written and verbal communication skills.
• Excellent attention to detail to ensure accurate call summaries.
• Confident in communicating directly with clients when necessary.
• Experience working remotely is preferred but not required.
• Willingness to undergo training and learn client-specific protocols.
• Motivated, hardworking, and eager to contribute to the team.

NOTE: This is an 8-hour shift, 5 days a week, with 2 days off. The time zone is PST.