Virtual Receptionist

International Workplace Group plc; Cape Town; Remote; ZAR 527,000 - 704,000; Full time

Job summary

A global flexible workspace provider is seeking a dedicated Virtual Receptionist to enhance customer satisfaction. This role offers remote work with no nights or weekends, comprehensive training, and various global career opportunities. Ideal candidates are native English speakers with excellent communication skills and a detail-oriented approach. Join a company pioneering the future of work and make a significant impact from the comfort of your home.

Benefits

Work from Home

No Evenings or Weekends

1 Week In-Depth Training

Global Career Opportunities

Qualifications

• Your own Laptop & high-speed internet is essential for this role.
• Capable of typing 40 words per minute.
• High attention to detail ensures you capture every important note and message.

Responsibilities

• Answering phones and managing emails.
• Routing messages and providing exceptional service.
• Supporting clients' customers seamlessly.

Skills

Native English Speaker

Excellent written and verbal communication

Typing 40 words per minute

Professional phone demeanor

High attention to detail

Self-starter and motivated

Job description

Are you a skilled communicator with a warm and professional approach? If you love helping businesses create exceptional first impressions and delivering excellent service, we want to hear from you! We’re looking for a dedicated Virtual Receptionist to be the voice that greets and supports our clients’ customers.

At IWG, you’ll be more than just a receptionist—you’ll be a virtual extension of our clients’ businesses, making each interaction seamless and professional. Whether you’re answering phones, managing emails, or routing messages, your role is crucial to enhancing customer satisfaction and helping our clients manage their operations efficiently.

Why Join Us?

Benefits

We believe in creating a balanced and supportive work environment, where you can grow both personally and professionally. Here are some key benefits you’ll enjoy in this role:

• Work from Home: We offer the flexibility of working remotely, giving you the convenience to create your perfect workspace and maintain a healthy work-life balance.
• No Evenings or Weekends: Say goodbye to late nights and weekend shifts! Our regular hours mean you can enjoy your time doing what you love.
• 1 Week In-Depth Training: Start strong with our comprehensive, fully paid 1-week training program. We’ll provide you with all the tools and knowledge you need to excel in your role.
• No Outbound or Cold Calling: This role involves no outbound calls or cold-calling, making it an environment where you will be providing support, not on chasing leads.
• Global Career Opportunities: Whether you want to explore opportunities in one of our many business centres or relocate to different locations worldwide, the possibilities for career progression are endless.
  
  
  

What You Bring

• Native English Speaker, with excellent written and verbal communication skills.
• Your own Laptop & high-speed internet is essential for this role.
• Typing Pro: Capable of typing 40 words per minute.
• Phone Etiquette Master: You have a professional, friendly phone demeanor that represents our clients well.
• Detail-Oriented: High attention to detail ensures you capture every important note and message.
• Independent & Motivated: You’re a self-starter who can work autonomously once trained, delivering consistent and professional service.
  
  
  

Why IWG?

For over 30 years, IWG has been leading the way in flexible workspaces, transforming how people work around the world. With more than 3,750 locations in 120+ countries, we support millions of professionals daily, offering adaptable solutions that cater to businesses of all sizes. Our well-known brands—including Regus, Spaces, HQ and Signature provide innovative, tech-driven work environments, from local hubs and regional offices to virtual support services.

Our diverse clientele ranges from dynamic startups to major corporations like Google and HSBC, all benefiting from our flexible, sustainable work solutions. With a robust 30% annual growth rate and plans to expand to over 30,000 locations in the next decade, IWG is pioneering the future of work, shaping the next generation of workspaces to meet evolving global needs.

Ready to make an impact as the virtual voice of our clients? Apply today and join a global company that’s shaping the future of work!

Visit us at www.iwgplc.com to learn more about our mission and vision.