Virtual Helpdesk Representative

Responsibilities:
• Customer Care: Creating tickets and resolving customer cases.
• Customer Communication: Delivering comprehensive, seamless customer support from start to finish.
• Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
• Scheduling Appointments: Arranging and organizing appointments and documenting their content.
• Enterprise Resource Planning System: Creating, from offers up to invoices, out of an ERP-System.
Not limited to:
• Customer Care
• Process Documentation
• Workflow management
• Marketing/Social Media
•
Qualification:
• Bachelors Degree in any related discipline.
• 5 plus years experience in a similar role
• Experience in sales, marketing, or customer service
• Strong organizational skills
• Ability to work efficiently in a fast-paced environment
• Project management and coordination skills
• Must be amenable to work Central European Time ( CET )
•
Must Have:
• Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc )
• Familiarity with working in a ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)
• Experience with LLM ( Large Language Models) - Be able to use it and create prompts and understand the output.
• Professional communication skills
• Strong attention to detail
• Experience / Exposure in eCommerce
• Very good and confident English skills, both written and spoken
• Flexibility, independence, and ability to work in a team

Nice to Have:
• Experience in marketing and/or social media
• Knowledge of German language