Virtual E-Commerce Support Agent

TalentPop App; Cape Town; Remote; ZAR 50 000 - 200 000; Full time

Job summary

An innovative company is seeking a Virtual E-Commerce Support Agent to enhance the online shopping experience. In this role, you will provide exceptional customer support through various channels, assist with order tracking and product inquiries, and promote products to boost customer satisfaction. This position offers the flexibility of working from home in a fast-paced environment, making it ideal for those who thrive in dynamic settings. If you are detail-oriented and have a passion for customer service, this opportunity is perfect for you!

Benefits

Paid Time Off

Health Insurance

Performance Incentives

Career Growth

Work-from-home Flexibility

Qualifications

• At least 1 year of experience in customer service or e-commerce.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide customer support via chat, email, phone, and SMS.
• Help with order tracking, product inquiries, and refunds.

Skills

Customer Service Experience

Strong Communication Skills

Problem-Solving Skills

Detail-Oriented

Tools

Shopify

CRM Tools

Job description

We’re looking for a Virtual E-Commerce Support Agent to assist online shoppers. If you have customer service experience, we’d love to hear from you!

Job Responsibilities:

• Provide customer support via chat, email, phone, and SMS
• Help with order tracking, product inquiries, and refunds
• Upsell and cross-sell products to enhance customer satisfaction
• Keep accurate records and improve customer experience

Requirements:

• At least 1 year of experience in customer service or e-commerce
• Strong communication and problem-solving skills
• Familiarity with Shopify and CRM tools
• Highly organized and detail-oriented
• Ability to work remotely in a fast-paced setting

Benefits:

• $5/hour plus commissions and annual increases
• Paid time off and health insurance
• Performance incentives and career growth
• Work-from-home flexibility

Apply now!