Virtual Customer Support

PST.AG; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dedicated Customer Care Specialist to enhance their customer support experience. In this dynamic role, you will manage customer inquiries, create and resolve tickets, and ensure smooth communication throughout the process. You will be responsible for scheduling appointments and documenting interactions, all while utilizing an ERP system to streamline operations. The ideal candidate will have a Bachelor's degree, over five years of experience in a similar role, and exceptional communication skills in English. Join a forward-thinking company that values flexibility, independence, and teamwork to drive success in customer relations.

Qualifications

• 5+ years experience in customer service or sales roles.
• Strong organizational skills and ability to work in fast-paced environments.

Responsibilities

• Create and resolve customer tickets while ensuring seamless support.
• Schedule appointments and document relevant details for customer interactions.

Skills

Customer Care

Process Documentation

Workflow Management

Project Management

Professional Communication

Attention to Detail

Sales Experience

Marketing Experience

eCommerce Exposure

Flexibility and Independence

Education

Bachelor's Degree in a related discipline

Tools

ERPNext

NetSuite

Odoo

Acumatica

Sage

Flectra

OpenERP

SuiteCRM

Job description

Responsibilities:
• Customer Care: Creating tickets and resolving customer cases.
• Customer Communication: Delivering comprehensive, seamless customer support from start to finish.
• Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
• Scheduling Appointments: Arranging and organizing appointments and documenting their content.
• Enterprise Resource Planning System: Creating, from offers up to invoices, out of an ERP-System.
Not limited to:
• Customer Care
• Process Documentation
• Workflow management
• Marketing/Social Media
•
Qualification:
• Bachelors Degree in any related discipline.
• 5 plus years experience in a similar role
• Experience in sales, marketing, or customer service
• Strong organizational skills
• Ability to work efficiently in a fast-paced environment
• Project management and coordination skills
• Must be amenable to work Central European Time ( CET )
•
Must Have:
• Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc )
• Familiarity with working in a ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)
• Experience with LLM ( Large Language Models) - Be able to use it and create prompts and understand the output.
• Professional communication skills
• Strong attention to detail
• Experience / Exposure in eCommerce
• Very good and confident English skills, both written and spoken
• Flexibility, independence, and ability to work in a team

Nice to Have:
• Experience in marketing and/or social media
• Knowledge of German language