Virtual Customer Care Associate

TurboTax; Raleigh (NC); Remote; USD 60 000 - 80 000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team. This role offers the flexibility to work from home with set hours that fit your schedule, allowing you to balance work and life effectively. You will assist customers with their inquiries about product usage and provide support through live calls, ensuring a seamless experience. With a focus on innovation and customer satisfaction, this position encourages personal growth and offers bonuses for your contributions. If you have a passion for helping others and a desire to learn, this opportunity is perfect for you.

Benefits

Flexible Work Hours

Ongoing Support

Certification Training

Bonus for Certification

Qualifications

• No specific accounting background required; enthusiasm and eagerness to learn are key.
• Strong communication skills to articulate solutions clearly and empathetically.

Responsibilities

• Assist customers by answering questions related to product usage and basic tax questions.
• Support customers through live calls with guidance from a Subject Matter Expert.

Skills

Communication Skills

Customer Service

Problem Solving

Enthusiasm to Learn

Job description

Job Description for TurboTax Customer Service Representative

Join TurboTax as a Customer Service Representative and enjoy flexible work hours from home. Here are the details:

• Pay: $18.50 per hour
• Bonus: $5.00 per hour Turbo Bonus Boost from April 9th to 15th, with unlimited hours available. Minimum of 8 hours daily on April 13th, 14th, and 15th required to qualify.
• Certification: Fast 20-hour training over 3 days, with ongoing support.
• Additional Incentives: $310 bonus for participating in certification as a TurboTax Product Expert.
• Work Schedule: Set your own hours between 8 am EST and 12 am midnight EST, Monday to Sunday. Minimum 30 hours per week, with options to work more.

Role Responsibilities

• Assist TurboTax customers by answering questions related to product usage, downloading, login, navigation, importing documents, printing, filing, and basic tax questions.
• Support customers through live calls with guidance from a Subject Matter Expert (SME) and advocate support from a Marketplace Performance Specialist (MPS).

Required Skills & Experience

• No specific accounting background required; enthusiasm and eagerness to learn are key.
• Strong communication skills to articulate solutions clearly and empathetically.
• Ability to understand customer needs and provide excellent service while driving innovation.