Virgin Money Customer Consultant - Talent Pool Newcastle

Virgin Money; Newcastle; On-site; ZAR 25 000 - 45 000; Full time

Job summary

Join a forward-thinking company as a Customer Consultant, where your passion for customer service will shine. In this role, you'll be the first point of contact for customers, helping them navigate digital banking and providing exceptional support. With generous benefits like 38.5 days of annual leave and flexible working options, this is more than just a job—it's a chance to be part of a vibrant team dedicated to making banking better for everyone. If you're ready to make a difference and grow your career, we want to hear from you!

Benefits

38.5 days annual leave

Paid wellbeing days

Paid family leave

Private medical cover

Flexible benefits

Work anywhere in the UK

Qualifications

• Experience or passion for customer service with a desire to deliver excellent service.
• Great communication skills and ability to engage with various personalities.

Responsibilities

• Welcoming customers and helping them with digital services.
• Resolving customer queries and understanding their needs.
• Acting as an ambassador for Virgin Money in the community.

Skills

Customer Service

Communication Skills

Digital Technology

Teamwork

Problem Solving

Education

Experience in Customer Service

Knowledge of Banking Products

Job description

Salary Range :

Per annum DOE plus red hot benefits

Location :

Newcastle

Contract Type :

Full Time or Part Time opportunities available

If you are looking for a rewarding career and enjoy being part of a successful team, then we're looking for you to join our Virgin Family. We have multiple opportunities available and upcoming within our Newcastle branch.

Our Customer Consultants play a key role in delivering exceptional customer service. It’s all about the customer and providing seamless experiences for them when it comes to their finances, making banking less meh and more yeah! From everyday banking transactions to support with our mobile apps, they provide heartfelt service from the moment you walk through the door. If you are passionate about customer service and going the extra mile to make customers happy, we want to hear from you.

What you'll be doing

1. Being the first point of contact and welcoming customers to the branch
2. Helping customers use digital services, educating them on the benefits of digital banking, and guiding them through the process
3. Resolving customer queries with banking
4. Having great conversations to understand customer needs and desires, then using your knowledge of our products and services to find the best solutions
5. Using compassion and empathy to support vulnerable customers
6. Collaborating with colleagues across branches and the Digital Experience Centre to ensure customers speak to the right person for advice, either in person or by phone
7. Acting as an ambassador for Virgin Money, showcasing our work and spreading the word through events in branch and the local community

We need you to have

• Experience or a passion for working in customer service, with a desire to deliver excellent service
• Insatiable curiosity, asking questions and seeking the best solutions for customers
• Great communication skills and the ability to engage with various personalities
• A flexible, positive approach to meet customer needs and business demands
• Genuine enthusiasm for teamwork and achieving goals
• Keen interest in digital technology and staying updated on new developments

It’s a bonus if you have, but not essential:

• Knowledge of banking products

Red Hot Rewards

• Generous holidays: 38.5 days annual leave (including bank holidays, prorated if part-time), plus options to buy more
• Up to five extra paid wellbeing days per year
• 52 weeks paid gender-neutral family leave (for expectant and adopting parents)
• Free private medical cover, income protection, and life assurance
• Flexible benefits including Cycle to Work, wellness and health assessments, and critical illness cover
• Ability to work anywhere in the UK, where role permits

And these benefits start from day one. Feeling curious about this role? Apply soon, as high interest may lead to early closure of the advert.

We are committed to helping you Live a Life More Virgin, with flexible working options. As a historic and innovative digital bank, we aim to create positive experiences for our customers and a diverse, inclusive workforce that reflects our communities. Our purpose is Making You Happier About Money, and we strive to reinvent banking to make a real difference.

Be yourself at Virgin Money

We value diversity and inclusion, creating a safe and inspiring environment where colleagues can contribute, speak up, and be heard. As a Disability Confident Leader, we are committed to removing obstacles to inclusion. Contact our Talent Acquisition team for support or reasonable adjustments during your application process.

Legal Information

Colleagues can be based anywhere in the UK if the role allows, but you must have the right to work in the UK. Successful candidates will undergo checks including credit, criminal record, and references. Roles under the Senior Manager or Certification Regimes require additional checks.

Required Experience

Contract

Key Skills

• Illustration, Defence, HVAC, AJAX, Drafting, Customer Development