VIP Security Officer

Hollywoodbets; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Hollywoodbets Durban is seeking a VIP Security Officer to join the Purple Team in Kwa-Zulu Natal. You will help create a safe environment for staff and guests, patrol premises, monitor surveillance, and report irregularities to prevent loss or theft.

The role requires vigilance, professionalism, and commitment to guest and staff safety. You will operate across a fast-paced, dynamic casino environment, performing perimeter patrols, handling incident reporting, and ensuring compliance with PSIRA

Qualifications

• PSIRA registration is required to work as a VIP Security Officer.

Responsibilities

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/Senior Team Leader will open the branch in the presence of the VIP Officer.
• VIP Officer must conduct a perimeter patrol before opening.
• VIP Officer must check around the premises for suspicious movements prior to opening.
• VIP Officer must be vigilant at all times and conduct a floor walk after opening to ensure order.
• VIP Officer must ensure observation checks are completed before daily checks.
• During opening/closing, one VIP is positioned away from the entrance to observe and check for danger.
• Patrolling includes inside/outside the branch, back areas, and parking areas.
• Ensure radios are charged and report faults; batteries charged overnight.
• Panic buttons, radios, and earpieces must be in good working condition and kept safe.
• Search zone personnel and guests with scanners; ensure doors/gates are secured.
• Male guests scanned by male officers; female guests by female officers.
• VIP Officers may need to search female bags with a stick; bags may be restricted.
• Direct traffic on premises to maintain smooth foot flow and manage vehicle entry/exit.
• End-of-day procedure includes closing a door to minimise entry during high risk.
• Attend branch meetings when notified by Branch Manager / Senior Team Leader.
• VIP Officers assist with stock receipt, alarm tests, and daily reports by 10:00am.

Skills

PSIRA registration

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa's biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that is just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let's reach for the stars.

We have amazing opportunities for a VIP Security Officer to be based in Durban, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for creating and maintaining a safe environment for the people. This may include securing premises by monitoring surveillance equipment or by patrolling activities. The VIP officers are expected to prevent loss and theft and report any irregularities or suspicious acts.

With Hollywoodbets You Will

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• Registered with PSIRA (Private Security Industry Regulatory Authority)

A Bonus To Have

• Valid driver's license advantageous
• Previous Security experience - advantageous

What You'll Do For The Brand

• VIPs must be present 15 minutes before the branch opens.
• Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
• VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens
• VIP need to check around the premises for any suspicious movements before the branch is opened
• VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening closing of the branch. VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
• VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
• Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
• Ensure all two way radios are fully charged, for early morning usage. Report faulty equipment immediately.
• Charge the batteries overnight so that they are useable from the beginning of your shift.
• Ensure all panic button and two way radios are in good working conditions and keep safely.
• VIP Officers must carrying their panic buttons, two way radios and earpieces to ensure open communication and ease of access in the event of an emergency .
• The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
• Ensure at the searching zone the branch door or the gate is always kept close.
• VIP Officers are not allowed to cross gender scan guest entering the branch.
• Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP's.
• VIP Officers must ensure to search female bags with a stick. Male guest are not allowed to bring in their bags.
• VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building.
• End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
• VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
• VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service

• First impressions last - VIP Officers are at the forefront of Hollywood.
• VIP Officers are the first encounter with the guest.
• Ensure to make the impression by greeting the Guest with \"Good day, welcome to Hollywood\"
• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
• Create a guest centric culture within the branch and drive the philosophy of \"service with a smile\" at all times.
• Ensure to treating our guest with respect and have the good attitude at all times.
• When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. \"Good Bye Sir, please come again.

Compliance

• VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only)
• Scan all persons entering the premises including team members.
• Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
• No bags are allowed inside the premises.
• No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
• No person under the age of 18 is allowed into the premises.
• If you are dealing with a difficult customer contact your colleagues and press the panic button before the situation escalates out of control.
• In ranches with no liquor licence, No alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officer on duty are not allow to take bets with Amadoda uniform.
• VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct

• While on duty you will not sit or lounge, make use of your cell phone or eat.
• No smoking on duty.
• You will not report for duty under the influence of alcohol.
• You will not abandon your post. This could lead to disciplinary action against you.
• You are not allowed to sleep on duty. This will lead to disciplinary action against you.
• You will not have casual conversations with friends/other team members while at your post.
• You will not accept tips from the guest

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to the team.

Other

• VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins
• Able to work in a rotating shift /work flexible hours.
• Ensure the ability to work independently.
• Ensure you physical fitness is obtained at all times in line with the job requirements.